IT Support Specialist

4 weeks ago


Naperville, United States TEKsystems Full time

*Description:*
* 2-3+ years of experience in a Tier 2 Helpdesk/Desktop support role or experienced in a Junior Systems Administrator role
* "Must haves":
o Providing both remote and onsite technical support and administration in the following technologies:
. Microsoft Windows Desktop Operating Systems (Windows 10)
. Microsoft Windows Server Operating Systems (2012, 2016 and 2019)
. Network Firewalls, Switches, and Routers
. Antivirus and Antispam software
. Microsoft Office 2013/2016/Office365 including Visio and Project
. Having a demonstrated understanding of Networking concepts (DNS, DHCP, and TCP/IP)
* "Nice-to-haves":
o Experience with Backup and DR software (such as Veeam, Datto, Cloud Providers)
o Virtualization VMware/Hyper-V (working knowledge)
Day-to-day expectations:
A day in the life of an IT Support Specialist means that your primary responsibilities will be troubleshooting a variety of issues on our clients' systems both in person, over the phone, and remotely. You will also be a part of assisting with project work on occasion. There is a balance of autonomy and teamwork/collaboration that happens here. Each of our Engineers is responsible for being diligent with their time management, properly adhering to our documentation and organizational policies and standards and executing support per our established SLAs.
* Technical focused:
o Provide support to client systems remotely, over the phone, or at Client sites
o Assist with installation and setup of client servers, workstations, networking, and other infrastructure systems.
o Troubleshoot business application issues
o Troubleshoot system integration issues
o Perform preventative maintenance on various client systems
o Perform regular system review, logs, notifications, and upgrade systems utilized by Clients
o Participate and contribute to internal projects and systems
* Client focused:
o Create and maintain positive customer relationships
o Communicate professionally in both a written and verbal manner
o Adhere to Response and Resolution SLAs to provide a great customer experience
o Regular interaction with client end-users at all various levels of technical competency (including Executive-level/C-Suite end users)
* Personal Development:
o Continual improvement to his/her network infrastructure skills through formal and informal training programs.
o Continual improvement of Client focused skills including those non-technical skills that increase your ability to manage and maintain Client expectations and relationships.
*Skills:*
Support, Troubleshooting
*Additional Skills & Qualifications:*
-The first few months will be heavy training, shadowing and boots on the ground support learning as much about the client base and the issues that are commonly dealt within the environment. If someone hits the ground running they may have the opportunity to work remotely sooner in their contract. Otherwise, everyone should expect to be onsite 5 days a week throughout the first few months.
*Experience Level:*
Intermediate Level
*Benefits:*

* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



  • Naperville, Illinois, United States Total IT Global Full time

    Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at Total IT Global. As a Technical Support Engineer, you will be responsible for providing top-notch technical support to our clients, ensuring that their IT needs are met with efficiency and professionalism.Key ResponsibilitiesProvide first- and second-level technical...

  • IT Support Specialist

    4 weeks ago


    Naperville, Illinois, United States TEKsystems Full time

    About the Role:We are seeking a skilled IT Support Specialist to join our team at TEKsystems. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting a variety of issues on their systems, and assisting with project work.Key Responsibilities:Provide technical support to clients remotely, over the...


  • Naperville, Illinois, United States Pma Financial Network Full time

    Job Title: Application Support SpecialistAbout the Role:Pma Financial Network is seeking an experienced Application Support Specialist to join our System Development team. As a key member of our team, you will partner with developers and system architects to support our bespoke end-to-end investment application.Key Responsibilities:Partner with business...


  • Naperville, United States Total IT Global Full time

    Tasks a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1,...


  • Naperville, United States Total IT Global Full time

    Tasks a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1,...


  • Naperville, Illinois, United States Naperville Community Unit School District 203 Full time

    As a valued member of the Naperville Community Unit School District 203 team, we are seeking a highly skilled and dedicated individual to fill the role of Academic Support Specialist.We offer a competitive salary range of $23.00-$24.00 per hour, with the possibility of annual shift stipends.About the RoleThis position is responsible for providing academic...


  • Naperville, Illinois, United States Endotronix Full time

    About the RoleWe are seeking a highly skilled Patient Support Specialist to join our team at Endotronix. As a key member of our customer support team, you will play a critical role in ensuring the success of our customers by providing exceptional support and training on our medical devices.Key ResponsibilitiesProvide first-line support to customers,...


  • Naperville, United States EMERGE Full time

    We are partnered with a rapidly-growing home services company that provides outsourced customer service to the nation's leading utility companies! They have helped protect homeowners from the costs of unexpected repairs to their home systems, lines, and appliances for over 30 years. They service over 1 million repair and maintenance plans in 16 states. They...


  • Naperville, Illinois, United States American Marketing and Publishing Full time

    Role and ExpectationsAs a key member of our team, the Account Manager Support Specialist will play a vital role in ensuring the success of our clients. This includes providing exceptional customer support, working closely with our team members, and driving sales growth through personal sales efforts.The ideal candidate will have a strong ability to...


  • Naperville, Illinois, United States Endotronix, Inc Full time

    Job OverviewEndotronix, Inc. is seeking a highly skilled Medical Device Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, including patients and healthcare professionals.Key Responsibilities:Provide timely and effective support to customers via phone,...


  • Naperville, United States NorthShore University HealthSystem Full time

    Position Highlights: Position: IT Support Specialist I Location: Edward Hospital - Naperville, IL Full Time Hours: Monday-Friday, 10am - 6:30pm ' Onsite position Required Travel: some travel will be required to 4201 Winfield Road corporate facility A Brief Overview: Installs and repairs computer hardware and peripheral components, such as PC's, monitors,...


  • Naperville, Illinois, United States North Shore Pediatric Therapy Full time

    Job OverviewNorth Shore Pediatric Therapy is seeking a dedicated and compassionate Behavior Therapist to join our team in Napeville, IL. As a Behavior Therapist, you will play a vital role in creating positive experiences for autistic children, helping them build essential skills and replace obstructive behaviors with constructive ones.Key...


  • Naperville, Illinois, United States Turning Pointe Autism Foundation Full time

    **Job Summary:**We are seeking a highly skilled Autism Care Support Specialist to join our team at Turning Pointe Autism Foundation. As a valued member of our staff, you will play a critical role in promoting the physical, mental, emotional and social well-being of students and staff. Your expertise and compassion will enable us to provide exceptional care...

  • Dental Hygienist

    1 week ago


    naperville, United States Naperville Dental Specialist and General Oral Health Care Full time

    Naperville Dental Specialists is looking for a full-time Licensed hygienist to join our team! Flexible schedule & Competitive Pay We pride ourselves in Doctor/Hygiene collaboration all while having fun along the way! Scheduled lunch breaks are an integrative part of the day here! Location: 55 S Main Street, Ste 241, Naperville, IL 60540 Naperville Dental...

  • Dental Hygienist

    6 days ago


    naperville, United States Naperville Dental Specialist and General Oral Health Care Full time

    Naperville Dental Specialists is looking for a full-time Licensed hygienist to join our team! Flexible schedule & Competitive Pay We pride ourselves in Doctor/Hygiene collaboration all while having fun along the way! Scheduled lunch breaks are an integrative part of the day here! Location: 55 S Main Street, Ste 241, Naperville, IL 60540 Naperville Dental...


  • Naperville, Illinois, United States WEBIT Services Full time

    Job OverviewAt WEBIT Services, we are seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our service desk team, you will serve as the highest level of technical support, handling complex technical issues and providing expert guidance to our clients.Key Responsibilities:Advanced Technical Support: Resolve complex...


  • Naperville, United States MultiPlan Full time

    At MultiPlan, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all of our stakeholdersinternal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we...


  • Naperville, United States MultiPlan Full time

    At MultiPlan, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all of our stakeholdersinternal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we...


  • Naperville, Illinois, United States accordance search group Full time

    Job Title: PCR Audiological SpecialistJob Summary:The PCR Audiological Specialist will serve as a liaison between our Customer Support Department and customers to address audiological-based inquiries, concerns, and needs in a timely, friendly, and professional manner.This role will work closely with the Order Entry Specialist, Customer Support Specialist,...

  • Endodontic Specialist

    4 weeks ago


    Naperville, Illinois, United States Specialty1 Partners Full time

    Endodontic Specialist OpportunityWe are seeking a highly skilled Endodontic Specialist to join our team at Specialty1 Partners. As a leading provider of endodontic services, we offer a unique opportunity for a dedicated professional to grow and develop their career in a supportive and dynamic environment.Key Responsibilities:Provide high-quality endodontic...