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Advantage Services Coordinator

2 months ago

Minneapolis, United States CommonBond Full time

Home is the foundation for everything in life. Since 1971, our model has been about supporting residents in finding stability and achieving their goals. It’s why we’re more than housing—we combine quality affordable homes with our on-site Advantage Services—because we believe that with the right support and opportunities, all people can thrive. Today, over 13,000 people—families, seniors, veterans, and people with disabilities and other barriers—call a CommonBond community “home.” Our core values are Respect, Integrity, Partnership, Innovation, and Excellence. We live these values and look for people who embody them to represent our organization in the community. If this sounds like you, please consider joining our team.

Why CommonBond Communities?

  • Work-life balance
  • Competitive salary
  • Employee referral program
  • Comprehensive benefits package
  • Employee recognition and rewards program
  • A respectful and growth-oriented workplace
  • Chance to make a difference in the community
  • Ongoing training and professional development
CommonBond Communities invites qualified applicants to apply for Advantage Service Coordinator position at our Arbor Lakes Commons and Silver Lake Pointe properties located in Maple Grove, MN. This position is full time Monday-Friday, with regular hours, plus evenings and weekends throughout the year for community events. The primary responsibility of the Advantage Service Coordinator is to provide promote community building and engagement through resources, advocacy, crisis intervention, and supportive services to residents, as well as plan, coordinate, and evaluate programs designed to support resident housing stability. This role includes organizing weekly or bi-weekly community events based on resident requests and service needs. Your responsibilities include outreach through door-knocking and flyer distribution to promote these events, ensuring resident engagement and satisfaction. The position is a grant funded position.

Primary Responsibilities
  • Plan, coordinate, promote, manage, and document the delivery of resident-centered
    programs and services with a focus on housing stability.
  • Work collaboratively with property managers to provide lease education and support
    residents in overcoming challenges to lease compliance.
  • Support resident associations, resident-led activities, and leadership development by
    providing technical and resource support. Develop collaborative community relationships to support resident housing stability.
  • Oversee site budget, prepare and document client case notes on a weekly basis, develop and distribute monthly resident communication.
  • Promotes positive relationships within the community and surrounding neighborhood.
  • Cover the phone line and email for other sites remotely from your site, one week out of the month, and as needed during staffing shortages.
Other Responsibilities
  • Meet quarterly with resident community board and send out letters to the resident board quarterly with agenda for meetings.
  • Maintain site existing grant requirements.
  • Aids residents to plan and execute existing community building activities such as digital and financial literacy education, job and resume building events, compassion resilience classes, family game night, resident coffee hours, etc.
  • Coordinates publication of monthly newsletter.
  • Manage monthly grocery food deliveries from local food pantries.
  • Manage Summer Meal site and attend all external mandatory trainings.
  • Oversee summer meal site volunteers, meet and greet and assign volunteers tasks.
    Team Participation
  • Actively participates in Advantage Services Wisconsin team meetings and promotes
    collaborative problem solving and professional development.
  • Works collaboratively with property management staff and other departments of
    CommonBond Communities.


Minimal Qualifications

1. Demonstrated experience working within diverse communities, which include people
various ages, gender, sexual orientations, national origins, income levels, ability levels,
religious affiliations, races, and languages.
2. Ability to maintain existing partner network and community partnerships.
3. Excellent interpersonal, verbal, and written communication skills.
4. Ability to work well in a collaborative team environment with both internal and external
partners.
5. Experience providing individual services to a diverse population of individuals and families.
6. Experience using MS Office 365 and other software programs.
7. Be certified in CPR and First Aid or can become certified within six months of starting
position.
8. Demonstrated training and experience and working knowledge of local services and referral processes for the elderly and people with disabilities.

Preferred Qualifications
1. Knowledge of community resources and service networks.
2. Ability to speak Somali or Arabic language.
3. Knowledge of low-income housing programs.

Physical Requirements
1. Ability to sit for extended periods of time.
2. Ability to lift, carry, push and/or pull up to 50 lbs.
3. Ability to file documents.
4. Ability to enter data into a computer.
5. Ability to interact verbally with internal and external audiences.

Other Requirements
1. Must be willing and able to travel between sites.
2. Must be willing to work occasional evenings and weekends as scheduled.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)