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Patient Services Coordinator
2 months ago
Be a part of M Health Fairview Rehabilitation Services at University of Minnesota Health Clinics and Surgery Center We are seeking a dynamic Patient Services Coordinator (PSC) to join our lively, energetic team. The PSC will perform a number of duties throughout the day, including answering phones, scheduling and rescheduling patients and clerical work. This position will also greet and check-in patients/visitors, providing and making sure patients fill out necessary forms as well as maintain a clean, welcoming environment. The PSC must have knowledge of computers, database/word processing software and standard office procedures and equipment. A candidate for this position must also possess excellent customer service and communications skills.
- FTE: 1.0, authorized for 80 hours per pay period.
- Schedule: Monday - Thursday, 7:00am - 5:30pm.
- Full benefits such as medical, HSA, dental insurance, vision insurance, 403b, PTO, Shift Differentials, health & wellbeing resources, and more
M Health Fairview Rehabilitation offers a range of services that serve patients across 10 acute-care hospitals, 3 post-acute settings and 70 outpatient adult and pediatric therapy clinics. Consisting of Physical, Occupational and Speech Therapy as well as Audiology and Cardiac & Pulmonary Rehab, our therapists collaborate with colleagues in all medical settings and offer dozens of specialty programs.
As an academic health system with residency and fellowship programs and a rehab-focused clinical quality team, we have a collaborative culture that is centered on learning with an emphasis on evidence based, patient-centered care. Rehab's continuing education program offers 40+ continuing education courses per year at no cost to employees and further supports numerous external CE courses each year. As an industry leader in rehabilitative care with nationally recognized programs, our therapists play a meaningful role in helping patients reach their goals and live more fulfilling lives.
Responsibilities Job Description
Complete scheduling functions
Demonstrates excellent customer service skills
Produces efficient and accurate schedules and associated reports
Records and updates schedule changes accurately, communicating changes to all involved staff
Seeks out solution to time conflicts directly through parties involved and other available resources
Scans pertinent documents into the patient record
Informs patients if there is an unexpected change in their scheduled appointment, including offering other options, rescheduling or cancelling
Complete clerical and reception duties
Answers, screens, and responds to telephones calls
Reviews and routes scans, faxes, inter-departmental or postal service mail
Takes and leaves concise messages for patients and responds as requested
Makes new patient packets
Pulling and tallying data
Word processing
Report development
Develop and implement office/department procedures to maintain systems and records
Order supplies and monitors par levels for the department
Locates and orders repairs and service requests
Maintains databases, files and records on a regular basis according to established procedure
Completes the Medicare and Medical Assistance certification, as applicable
Checking in patients
Facilitate all vital paperwork
Acquire all necessary patient consent and delivers privacy and bill of rights information
Capture patient demographic
Acquire necessary signatures
Ensuring waiting room and front desk appearance is professional and clean
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
Partner with patient care giver in care/decision making
Communicate in a respective manner
Ensure a safe, secure environment
Individualizes plan of care to meet patient needs
Modifies clinical interventions based on population served
Provides patient education based on as assessment of learning needs of patient/care giver
Qualifications
Preferred
Vocational/Technical training and/or Associate's degree
1+ years' experience as a scheduler/administrative assistant in a healthcare setting
EEO Statement
EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
