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Technology-Business Analyst

1 month ago

Vernon Hills, United States Rezilyens LLC Full time

Essential Functions:

Technical Writing & Process Documentation:
• Engage stakeholders across the Technology organization to understand and help document current state processes relating to software delivery and information security
• Collaborate with stakeholder involved in end-to-end processes to support definition of various roles and responsibilities
• Support documentation of governance artifacts including process maps, procedures, and controls
• Translate complex concepts into easily understandable language to drive simplicity

Management Reporting & Communications:
• Assist in the development of management reports for executive leadership to summarize insights related to key initiatives and the organization's risk and compliance posture
• Support development and delivery of communications, training or educational materials for stakeholders affected by change to support adoption and ongoing compliance with new and/or revised processes
• Support the development and execution of training events providing logistical, process, and documentation support to facilitate business subject matter experts

Audit and Compliance Tracking:
• Track the status of audit engagements and compliance activities leveraging Jira and Confluence tools
• Collaborate with subject matter experts to ensure controls are consistently executed and evidencable, generating ideas for innovative solutions to support the consistent application of controls

Knowledge
• Fluent English language communication
• Proficient understanding of technology and information security concepts, particularly related to software development and technology operations
• Knowledge of the Agile methodology
• Proficiency in process documentation and the ability to clearly define roles and responsibilities
• Prior experience or familiarity with Atlassian Jira/Confluence or similar work management tools
• Familiarity with information technology and security standards or frameworks a plus (e.g., COBIT, ITIL, NIST CSF)

Skills
• Exceptional oral and written communications skills, with the ability to gather and synthesize information from a variety of sources and summarize in management reporting
• Excellent communication, interpersonal, relationship building, and leadership skills
• Skillful listener who can facilitate discussions with a range of stakeholders
• Strong ability to manage ambiguity and take initiative
• Above average organizational and time management skills
• Skilled influencer and partner with different levels of the organization to achieve results
• Strong problem-solving, critical thinking, & analytical capacity
• Project management or similar skills
• Business analysis skills, or a demonstrated ability to translate business problems into clear and discrete requirements

Technical writing or documentation skills to facilitate documentation of technology processes and governing procedures

Abilities:
• Highly collaborative and personable; able to partner with cross-functional teams to achieve desired results
• Motivated, dependable and self-directed
• Highly motivated and analytical mindset
• Able to think strategically regarding culture, behavior, technology, and business processes
• Able to navigate ambiguity and abstract issues
• Able to raise awareness of potential problems and formulate potential solutions proactively

Able to reason through cause & effect scenarios and identify underlying issues

Education:
• Bachelor's degree in technical field or related experience (e.g., computer science, information systems, or similar)

Focused interest and/or education in software development preferred

Experience:
• 2+ years of experience in technology, project management, business analyst, or related fields
• Experience with various forms of written communication to different audiences
• Experience with Microsoft Office, including Word, Excel, and PowerPoint
• Experience with the Agile framework
• Experience with Jira and Confluence software platforms

Enthusiasm for improvement related to technology and vendor management processes