Current jobs related to Desktop Support Technician - Orange Park - MCI Careers

  • Desktop Support Technician

    4 weeks ago

    Orange Park, Florida, United States MCI Careers Full time

    Job Title: Desktop Support TechnicianJob Summary:MCI Careers is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients' technology needs are met.Key...

  • Desktop Support Technician

    2 months ago

    Orange, United States Insight Global Full time

    Insight Global is looking for a Desktop Support Technician for a large healthcare company in Orange, CA. The Desktop Support Technician is responsible for maintaining computer equipment and providing support to anyone within an organization who needs technological assistance. They do everything from performing maintenance, configuring hardware and software...

  • Desktop Support Technician

    2 months ago

    Orange, United States Insight Global Full time

    Insight Global is looking for a Desktop Support Technician for a large healthcare company in Orange, CA. The Desktop Support Technician is responsible for maintaining computer equipment and providing support to anyone within an organization who needs technological assistance. They do everything from performing maintenance, configuring hardware and software...

  • Desktop Support Technician

    2 days ago

    Orange, United States Insight Global Healthcare Full time

    Job DescriptionJob DescriptionMust Haves:- 4+ years of experience within an IT helpdesk / Desktop Support Technician role- 4+ years of experience supporting a Windows environment- 4+ years of experience with a ticketing systems- Enterprise Experience- 2+ years of experience within a Hospital Environment- Covid-19 Vaccine and Booster - Flu Shot / Open to...

  • Desktop Support Technician Coordinator

    4 days ago

    Orange, California, United States Insight Global Full time

    Job Title: Desktop Support Technician CoordinatorJob Summary:Insight Global is seeking a skilled Desktop Support Technician Coordinator to join our team. As a key member of our IT department, you will be responsible for coordinating our team of field service technicians, managing projects, and ensuring seamless communication among team...

  • Desktop Support Technician

    4 weeks ago

    Orange, California, United States OSI Digital Full time

    Job OverviewOSI Digital is seeking a skilled Desktop Support Technician to provide technical guidance and support to our business and customers. The ideal candidate will have extensive desktop experience and a strong technical background, with solid analytical skills and proven problem-solving experience.Key ResponsibilitiesProvide advanced desktop support,...

  • Desktop Support Technician Coordinator

    1 week ago

    Orange, California, United States Insight Global Full time

    Job Title: Desktop Support Technician CoordinatorWe are seeking a highly skilled Desktop Support Technician Coordinator to join our team at Insight Global. The successful candidate will be responsible for coordinating the current team of field service techs, managing projects, and coordinating other teammates and allocating for projects.Key...

  • Desktop Support Specialist

    1 month ago

    Orange, California, United States Insight Global Full time

    Desktop Support Technician Job DescriptionInsight Global is seeking a skilled Desktop Support Technician to join their team. The successful candidate will be responsible for maintaining computer equipment and providing technical support to employees within the organization.Key Responsibilities:Maintain computer equipment and peripherals to ensure optimal...

  • Desktop Support Specialist

    4 weeks ago

    Orange, California, United States Insight Global Full time

    Desktop Support Technician Job DescriptionInsight Global is seeking a skilled Desktop Support Technician to join their team in Orange, CA. The successful candidate will be responsible for maintaining computer equipment and providing technical support to employees within the organization.Key Responsibilities:Maintain computer equipment and peripherals to...

  • Desktop Support Specialist

    1 month ago

    Orange, California, United States Insight Global Full time

    Desktop Support Technician OpportunityInsight Global is seeking a skilled Desktop Support Technician to join their team in Orange, CA. As a key member of the IT department, this individual will be responsible for maintaining computer equipment and providing technical support to employees across the organization.Key Responsibilities:Maintain and troubleshoot...

  • Desktop Support Technician

    3 months ago

    Menlo Park, United States Option 1 Staffing Services, Inc. Full time

    Desktop Support TechnicianLong Term ContractMenlo Park, CA$40 - $43/hourOur Client, a globally recognized award-winning hospital is actively seeking a Desktop Support Technician to work alongside the Service Desk and Desktop Engineering teams with hardware, software, and other services to deliver technology infrastructure services to their esteemed...

  • Desktop Support Specialist

    2 weeks ago

    Orange, California, United States OSI Digital Full time

    Job SummaryOSI Digital is seeking a skilled Desktop Support Technician to provide technical guidance and support to our business and customers. The ideal candidate will have extensive desktop experience and a strong technical background.Key ResponsibilitiesProvide advanced desktop support, including troubleshooting, configuration, and software...

  • Desktop Support Specialist

    1 month ago

    Orange Park, Florida, United States MCI Careers Full time

    Job Title: Desktop Support TechnicianJoin MCI Careers as a Desktop Support Technician and be part of a dynamic team that delivers exceptional customer experiences. As a key member of our IT department, you will provide technical support and troubleshooting services to our clients, ensuring their desktop systems are running smoothly and efficiently.Key...

  • Desktop Support Specialist

    4 weeks ago

    Buena Park, California, United States MCI Careers Full time

    Job Title: Desktop Support TechnicianJoin MCI Careers as a Desktop Support Technician and be part of a dynamic team that provides exceptional customer experiences.Job Summary:We are seeking a highly motivated and detail-oriented Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical...

  • Desktop Support Technician

    3 weeks ago

    Orange Park, United States ValorVIP Full time

    POSITION OVERVIEWIT DESKTOP SUPPORT Mass Markets is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial culture we are committed to a high octane, fun and collaborative work environment. As a member of the Mass Markets team you will have a high degree...

  • Desktop Support Technician

    2 weeks ago

    Litchfield Park, United States TEKsystems co Allegis Group Full time

    This role will be a graveyard shift Top Skills' Details1. Proven Desktop Support (3+ years),2. PC / Printers / wireless device support3. Troubleshooting Windows 10 - Windows 11 connectivity issues.Secondary Skills - Nice to HavesWindowsprintersMicrosoft windowsHardwareSupport can consist of day to day trouble calls or user requests, supportingon-going...

  • Desktop Support Specialist

    2 weeks ago

    Monterey Park, California, United States Tekfortune Inc Full time

    Job Title: Desktop TechnicianLocation: Monterey Park, CA 91754Job Summary:We are seeking a skilled Desktop Technician to join our team at Tekfortune Inc. The successful candidate will be responsible for troubleshooting and resolving issues related to Office 365, imaging and installing software on Windows and Apple laptops/desktops, and troubleshooting...

  • Desktop Support Expert

    2 weeks ago

    Riverdale Park, Maryland, United States IT Concepts Full time

    Job DescriptionIT Concepts is seeking a highly skilled Desktop Support Subject Matter Expert to provide third-level support for the agency-developed Microsoft Windows desktop environment.The ideal candidate will assist in maintaining the desktop image for workstations, laptops, and tablets, as well as collaborate with technicians in troubleshooting and...

  • Desktop Support Specialist

    3 days ago

    Elkins Park, United States Drexel University Full time

    Job Summary:The Desktop Support Technician II provides technical support and assistance to the Drexel University community, ensuring the smooth operation of desktop systems and resolving user issues efficiently.Key Responsibilities:Assist in desktop support and operation of the Help Desk, including ticket assignment, follow-up with end users, and ticket...

  • Desktop Support Specialist

    2 weeks ago

    Monterey Park, California, United States Cynet Systems Full time

    Job Title: Desktop Support TechnicianJob Summary:Cynet Systems is seeking a skilled Desktop Support Technician to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees, ensuring that their desktops and laptops are running smoothly and efficiently.Key Responsibilities:•...

Desktop Support Technician

3 months ago

Orange Park, United States MCI Careers Full time
POSITION OVERVIEW

IT DESKTOP SUPPORT

Mass Markets is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial culture we are committed to a high octane, fun and collaborative work environment. As a member of the Mass Markets team you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a difference is the organizations shape, direction and growth.

-

POSITION RESPONSIBILITIES

WHAT DOES AN IT DESKTOP SUPPORT DO?

This position provides basic technical onsite and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services provided by the IT department. Reporting directly to the director of network engineering, this position serves as the first point of contact troubleshooting, technology training, and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve.

  • Problem recognition, research, isolation, resolution, and follow-up for all computers and software within the organization.
  • Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time.
  • Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time.
  • Asset management - responsible for tracking desktop hardware and software inventory in real-time.
  • On-site support - participate in end-user support and problem management for all areas of the IT infrastructure.
  • Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades.
  • Other duties as assigned.
CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Experience with data-entry utilizing a computer
  • The ability to read and speak English fluently
  • Have a wired, high-speed internet connection (Download speed of 20Mbps+)
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Ability to work regularly scheduled shifts within our hours of operation including the training period.
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience
CONDITIONS OF EMPLOYMENT
  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.

JUST A FEW OF THE BENEFITS
  • Medical, Dental, and Vision Coverage Options
  • Paid Time-Off
  • Regular Raises
  • Advancement Opportunity
  • Fun, Engaging Work Environment
  • Casual Dress Code
  • Cash and Prize Contests


PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, of Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

REGARDING COVID-19

As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.

Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.

For more information on MCI's response to COVID-19 please visit www.mci.world/covid-19.