Desktop Support Specialist

5 days ago

Monterey Park, California, United States Cynet Systems Full time
Job Title: Desktop Support Technician

Job Summary:
Cynet Systems is seeking a skilled Desktop Support Technician to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees, ensuring that their desktops and laptops are running smoothly and efficiently.

Key Responsibilities:
• Troubleshoot and resolve issues related to Office 365, including email, calendar, and collaboration tools.
• Install and configure software on Windows and Apple laptops/desktops, ensuring that they meet the company's technical requirements.
• Identify and resolve hardware and software application conflicts, ensuring that systems are running smoothly and efficiently.
• Collaborate with cross-functional teams to properly onboard new hires, ensuring that they have the necessary technical support and resources.
• Manage the classification, assignment, tracking, and completion of service requests or incidents, ensuring that they are resolved in a timely and efficient manner.
• Ensure that hardware is properly assigned and updated in our management system, and that physical inventory counts are accurate and up-to-date.
• Work with external suppliers to schedule repairs for damaged or malfunctioning hardware, ensuring that systems are restored to working order as quickly as possible.
• Provide weekly reports on physical inventory counts and record weekly outflows of hardware equipment, ensuring that our inventory is accurate and up-to-date.
• Ensure that resolutions are consistent with company standards and policies, and that customer service is exceptional.
• Be available for 24/7 on-call support, ensuring that our employees have access to technical support at all times.

Requirements:
• Prefer 10 years of IT experience, including technical training and providing exceptional service to executive customers of VP and above.
• Minimum 4 years of Office 365 experience, troubleshooting and resolving issues related to the O365 suite.
• Knowledge of Windows and Macintosh platforms, including portables, and Microsoft Office suite of applications.
• Experience with imaging Windows 10 OS, and familiarity with basic network concepts, such as TCP/IP, Windows Networking, and Ethernet.
• Experience in using PC-based word processing, presentation, and email software, and experience with using PC-based spreadsheet software to develop formulas and complete calculations.
• Ability and willingness to work extended hours or a modified schedule to support planned activities or emergencies.
• Outstanding customer service and interpersonal skills, excellent organizational skills, and ability to prioritize tasks among many competing requests.
• Experience working in or supporting a call center or help desk environment, and MCP, A+ Certifications, and/or knowledge of UNIX systems is a plus.
• Aptitude for learning, excellent oral and written communication skills, and ability to work in teams and in a team environment.
• Ability to work in a fast-paced and high-expectations environment while remaining calm and professional, and due to the nature of the job, the candidate should be able to lift 50 pounds with assistance.

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