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![Dr Lane & Associates](https://media.trabajo.org/img/noimg.jpg)
Patient Service Represent
2 months ago
- Competitive pay
- Insurance Coverage Plans (Health, Vision, Dental, Life, Disability, FSA, and more)
- 401K Employer Contribution plan after 90 days
- Quarterly Performance Bonus potential
- Employee Assistance Program
- Paid Time Off & Paid Holidays
- Half Day Fridays
- Volunteer opportunities with our Smile Squad
- Company social events & social media campaigns throughout the year
- Birthday and work anniversary surprises sent directly from the owners
- Employee discounts program at major retailers
- and so much more
The Patient Service Representative (PSR) serves as an administrative professional liaison that provides the communication bridge between patients and the dental offices.
Key Tasks & Responsibilities:
Daily/Weekly/Monthly Tasks will include, but are not limited to:
- Answers, directs, and provides information to all callers.
- Answers, directs and responds to all emails that come into info@lanedds and info@ncoso
- Checks and returns calls to any voicemail messages.
- Keeps call logs and promotion logs.
- Maintains upbeat and positive attitude, answers phones according to script at all times.
- Listens and documents any patient concerns and forwards information to Office Managers, Regional Managers and Senior Patient Service Representative.
- Keeps up to date with all promotions, new dentists, dentist schedules, and new locations.
- Contacts all potential new patients from all marketing events.
- Contacts all promotional requests received online and schedules accordingly.
- Answers chat line.
- Replies to text messaging.
- Other duties as assigned
- Excellent planning, analytical, problem solving, and organizational skills
- Strong interpersonal and communication skills
- Possess a positive attitude and top-notch customer service skills
- Work efficiently in a rapidly changing environment
- Professional appearance and manner
- Computer proficiency
- High School Diploma or GED
- Dental office experience required
- Ability to lift 15-20lbs
- Please note this position is in office - not remote. The office will also be moving to our new Fuquay Varina office in a few months.