Benefit Advocate

4 weeks ago


Miami, United States Contemporary Staffing Inc Full time
Benefit Advocate

Contemporary Staffing Solutions is seeking a Benefit Advocate to join our client for a direct hire opportunity in Miami, FL As the Benefit Advocate, you will be responsible for providing first-level support for member inquiries, managing resolution processes, and independently assisting with billing, coverage, claims, eligibility, and other general issues to ensure a top-tier service experience. This role starts at $45,760/year based on candidate licensing certification.

Responsibilities of the Benefit Advocate Include:
  • Receives and manages communications from internal teams, members, clients, carriers, and other associates regarding client insurance and services contracts.
  • Analyzes inquiries, identifies resolutions, and executes plans in accordance with industry standards, client business rules, and company processes.
  • Performs accurate data entry and document management across various technology platforms.
  • Assists in the development, analysis, and design of client enrollment and technology platforms, gathering necessary data for technology configurations and setup.
  • Tracks and reports on client performance standards and guarantees, providing data to relevant managers according to client deliverable timelines.
Requirements of the Benefit Advocate:
  • Strong written and verbal communication skills.
  • Experience in fast-paced environments and handling pressure with professionalism.
  • Demonstrated critical thinking, attention to detail, and decisiveness.
  • Excellent organizational and interpersonal skills, capable of independent and collaborative work.
  • High school diploma/GED, associate degree, or 3-5 years of relevant experience; valid State Life/Health license required within 12 months of hire; proficiency in Microsoft Office and CRM applications.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
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