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Bilingual Healthcare Advocate
2 months ago
Empowering Careers in Healthcare
Imagine having the ability to assist individuals in navigating their health plan inquiries in their preferred language. At UnitedHealth Group, we are dedicated to ensuring our clients receive the support they need through our Bilingual Representatives. If you are proficient in both English and Spanish, we invite you to leverage your skills and enthusiasm in a dynamic and expanding environment.
Transforming Healthcare
As part of Change Healthcare, a member of the Optum family, we are at the forefront of revolutionizing the healthcare landscape through innovative technology and data analytics. Explore diverse career paths where you can contribute to meaningful change and help us deliver advanced solutions that benefit patients, healthcare facilities, and insurance providers, ultimately fostering healthier communities.
Role Overview
In the capacity of a Healthcare Advocate, your responsibilities will include engaging with patients and their families to secure optimal benefit coverage within a healthcare environment.
Key Responsibilities:
- Conduct patient interviews in a healthcare setting, collaborating effectively with medical staff to assist patients in maximizing their benefit coverage.
- Complete applications for various state and federal programs, including Health Exchange/Marketplace initiatives.
- Review medical documentation and take necessary actions to expedite benefit approvals.
- Comply with company and legal standards regarding Protected Health Information (PHI) and Personal Identifiable Information (PII).
- Maintain ongoing communication with governmental agencies concerning claims status.
- Provide updates and support to hospital staff and other Change Healthcare personnel as required.
- Document the status of claims and client contracts within Change Healthcare and/or hospital systems.
- Assess when to utilize Federal, State, or Local program applications based on medical definitions of disability and relevant medical records.
- Adapt to a fast-paced healthcare environment.
We recognize and reward your contributions in an environment that challenges you while providing clear guidance on achieving success in your role, along with opportunities for professional growth.
Qualifications:
- High School Diploma/GED or equivalent experience.
- Minimum age of 18 years.
- At least 1 year of direct patient interaction in a healthcare or human services setting.
- Bilingual proficiency in English and Spanish.
- Familiarity with medical terminology.
- Proficient in Microsoft Office applications.
- Experience in engaging with patients and staff from diverse educational and socio-economic backgrounds.
- Willingness to travel up to 10% between local healthcare facilities.
- Ability to work on-site in a healthcare environment.
- Flexibility to work during standard business hours, including potential overtime, weekends, and holidays as needed.
Preferred Skills:
- Understanding of federal and state programs that enhance client coverage.
Essential Soft Skills:
- Exceptional organizational abilities.
- Strong communication skills.
Work Environment:
- General office demands.
- Prolonged periods of standing and walking within healthcare facilities.
- Adherence to facility health and safety protocols.
This position requires background checks in accordance with state regulations for individuals with direct patient contact.
At UnitedHealth Group, our mission is to enhance the health and well-being of individuals and to improve the healthcare system for everyone. We are committed to fostering an inclusive environment that supports diversity and equity in healthcare access.
