ServiceNow Administrator

2 months ago

Cincinnati, United States TechnoGen Full time
Please Note: As of July 22, 2021, our team will require that all candidate submissions include a LinkedIn profile. Please do not submit any candidates that do not have a LinkedIn.

Kforce has a client in Cincinnati, OH that is seeking a ServiceNow Administrator to join their team. Under general direction, the ServiceNow Administrator independently develops, maintains, and extends a stable production, development and testing middleware infrastructure while extending the functionality and enabling developers to use it via mentoring and formal training.

Responsibilities:
  • Build ServiceNow Reports, dashboards, and homepage
  • The ServiceNow Administrator will develop clear and concise technical and process documentation
  • Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption
  • Service operations and escalated support, assisting in the management of our ServiceNow service, including core configuration, user administration, core application administration and service administration and upgrades
  • Investigate technical solutions and coordinate with support teams to validate accuracy of the online support documentation
  • Collaborate with team members to look for ways to continuously improve our enterprise platform related processes
  • Work with ITSM team members, internal customers, and external vendors to design, configure, test, document, and deploy system changes to the environment
  • Be the primary resource for ensuring system health
  • Provide technical insight in designing and supporting ServiceNow while aligning to Service Management standard methodologies
  • The ServiceNow Administrator will configure, customize, script, and develop the ServiceNow platform
  • Gather specifications from service owners, document requirements, and deliver product releases to meet business needs
  • Build workflows from service owner requirements including requests, request items and tasks

Required Skills : * Bachelor s degree in related field and/or 5 years of experience in IT Operations * 3 years of ServiceNow development, configuration, and administration experience * Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, HTTP, JSON), PowerShell, SaaS applications, network operations (networks, protocols, and email [SMTP, POP3]) * Software Asset Management experience in context of the ServiceNow platform * Strong knowledge of ITIL methodologies, ITSM concepts, enterprise IT architecture, relational databases * Experience with HR Service Delivery * Experience with Identity Management tools * Experience with Service Portal * Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment * Experience documenting code and system processes and procedures in a clear manner * Talent for creating team satisfaction * High client service ethic and a proven record in delivering exemplary client satisfaction to team * Strong technical aptitude and understanding, including ability to quickly learn new applications Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Basic Qualification :
Additional Skills :
Rank :B3
Requested Date :2023-01-09

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