ServiceNow Implementation Specialist
19 hours ago
About the Role: The successful candidate will have a strong background in IT operations and ServiceNow administration, with experience in building reports, dashboards, and homepages, as well as configuring, customizing, scripting, and developing the ServiceNow platform. They will also be responsible for providing technical insight in designing and supporting ServiceNow while aligning to Service Management standard methodologies.
Key Responsibilities:
- Build ServiceNow Reports, dashboards, and homepage.
- Develop clear and concise technical and process documentation.
- Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption.
- Service operations and escalated support, assisting in the management of our ServiceNow service, including core configuration, user administration, core application administration, and service administration and upgrades.
- Investigate technical solutions and coordinate with support teams to validate accuracy of the online support documentation.
- Collaborate with team members to look for ways to continuously improve our enterprise platform-related processes.
- Work with ITSM team members, internal customers, and external vendors to design, configure, test, document, and deploy system changes to the environment.
- Be the primary resource for ensuring system health.
Required Skills and Qualifications:
- Bachelor's degree in a related field and/or 5 years of experience in IT Operations.
- 3 years of ServiceNow development, configuration, and administration experience.
- Strong knowledge of Web 2.0 Technologies (JavaScripting, XML, HTML, AJAX, CSS, HTTP, JSON), PowerShell, SaaS applications, network operations (networks, protocols, and email [SMTP, POP3]).
- Software Asset Management experience in context of the ServiceNow platform.
- Strong knowledge of ITIL methodologies, ITSM concepts, enterprise IT architecture, relational databases.
- Experience with HR Service Delivery.
- Experience with Identity Management tools.
- Experience with Service Portal.
Benefits:
- Estimated salary: $80,000 - $110,000 per year.
- A competitive benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
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