ServiceNow Architect Lead

4 weeks ago

Cincinnati, United States Worldpay Full time

Job Description Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. We're looking for a ServiceNow Architect to join our ever evolving IT Service Management team to help us unleash the potential of every business. About the team As a member of our ITSM team, you will be responsible for managing and improving the delivery of IT services to our users. You will work closely with our technical teams to ensure that our systems are operating efficiently and effectively. What you'll own You will be responsible for the overall technical design and implementation of our ServiceNow platform. You will work closely with the platform owner and key stakeholders with oversight and overall sign off of technical designs and ownership of all HLD and LLD's for the platform. Responsibilities: Lead the technical design and rollout of the ServiceNow platform. Create and own all HLD and LLD for the platform as a whole. Provide technical input to the platform review. Provide technical guidance to the development team ensuring best practice and best in class development at all times on the platform. Provide technical oversight and leadership on the ServiceNow design forum (to be created) Stay current on new Servicenow features and functionalities and recommend updates and enhancements as needed Monitor platform performance and identify areas for improvement Where you'll own it While we're a large team of Worldpayers based in North America, we have collaborative spaces and regular opportunities to celebrate with each other in person. What you bring Demonstrate significant experience (minimum 5 years) in multiple and complex ServiceNow implementations with proven exposure to a variety of ServiceNow products ideally beyond ITSM/ITOM. In depth knowledge of integrations between ServiceNow and multiple system of records. Expert knowledge around integrations (Integration Hub or custom - REST/API etc.) expected. Ability to provide technical governance and design leadership across multiple areas of the ServiceNow platform, including: functionality, data modelling (CSDM) , developer APIs, development tools etc. Experience in developing and maintaining architectural roadmaps ensuring a balance between product features and the platform's health is maintained. Excellent communication skills as leading stakeholder workshops and meetings will be mandatory (including System Integrator experience) as well as offering guidance on prototyping and accelerating time from design to deployment. Ability to support and coach developers and administrators as required. Serve as a point of escalation on critical and complex incident troubleshooting. Core understanding of Agile Methodology and ITIL based processes. Worldpay perks - what we'll bring for you We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect. A competitive salary and benefits. Time to support charities and give back to your community. Parental leave policy. Global recognition platform. Virgin Pulse access. Global employee assistance program. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. We can't wait to hear from you. To find out more about working with us, find us on LinkedIn. #LI-LL1 Worldpay is committed to providing its

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