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Application Support Engineer

4 months ago

West Lake Hills, United States JobRialto Full time
Description

Client is your destination for discovering your next temporary role at Client Investments.
We are currently sourcing for an Application Support Engineer to work at Client in Westlake, TX

Client Institutional Technology requires an Application Support Engineer for Production Excellence squad.

The team builds and modernizes applications to support domestic and international lending. The squad member will work on production stability initiatives, disaster recovery, and monitoring of distributed applications.

The Value You Deliver

Provide production support, engaging squads to address issues.

Provide production monitoring data to Chapter Area Lead, Product Owners and Chapter Leads to assess stability and performance.

Deliver quality technology solutions to sophisticated business issues in an agile environment.

Collaborate with internal and external product teams to deliver a cohesive solution.

The Skills that are Key to this role

Technical

Ability to perform initial triage, troubleshooting, and fixing reported issues and perform mitigation steps when possible

Hands on experience in the technology stack - SQL, Java, RESTful Web Services, PL/SQL, Shell Scripting, Windows and Linux OS, and ServiceNow

Willingness to learn/experience with: supporting and developing PowerBI Dashboards for Production Support Monitoring

Basic knowledge of AWS features and components / containerization (Docker), Kubernetes, cloud deployment tools

Strong understanding of ITIL principles is required

Experience with application performance monitoring and alerting tools like ITRS Geneos, AppDynamics, Grafana, Prometheus, Kibana, Jmagic, and Datadog

Experience using job scheduler tools like Autosys and Control-M

Solid experience understanding patterns, micro-services, messaging/event driven frameworks and enterprise databases

Assist with root cause analysis process and provide feedback

Handle Technology Lifecycle Management (TLM) Top Initiatives reporting and collaboration.

Exposure to messaging or and streaming frameworks including Kafka, MQ, JMS

Non-Technical (Soft) Skills:

You have a passion for technology and can navigate your way across sophisticated and constantly evolving landscapes by staying on top of the latest trends and thrive by sharing knowledge.

Proactive: ability to observe developing issues and understand criticality, risk involved, triage as needed

Collaborative: work in partnership with development and product support to resolve issues

Creative: promote and foster an environment of innovation to deliver solutions to market which help improve scale and efficiency, business growth and investment performance.

Works well under pressure and have a proven track record of delivering quality software.

The Skills that are Good to Have for this role:

Experience with test automation (unit, component, integration, and functional tests)

Trading domain experience with exposure to brokerage operations

Understanding of SRE principles

The Expertise We're Looking For

Performing as a proactive, communicative, engaged Production Support Engineer within an agile environment

Strong fundamentals in computer science

Financial services experience preferred.

Education: Bachelors Degree

Additional client information: