Remote Customer Service Representative
4 weeks ago
16.00-16.50 per hour | Indiana, PA, USA | Hourly | Full Time Disabled Veteran Solutions (DVS) is seeking top talent for our Customer Advocate Role in our Customer Service Division. At Disabled Veteran Solutions, you're not just part of a company; you're a valued member of a diverse and inclusive team. To attract and retain the best talent, we reward our team members with competitive salaries and a comprehensive benefits package. At DVS, your team works on assisting our members with all aspects of their health care. I n an advocate role, you will assist 50 -70 individuals daily with all aspects pertaining to PCP, medications, transportation to appointments, and any other questions about their benefits. Your knowledge and empathetic personality, paired with several web-based systems will make a big impact on the quality of life for others. This position is full-time, Monday through Friday (40 hours/week) Employees are required to have flexibility to work one of our 8-hour shift schedules during normal business hours of 8am-8pm EST. Position Summary: The successful candidate will utilize various web-based platforms as you actively listen to customers (policyholders, agents, claimants, employees) to gain an understanding of their needs, clarify information, and offer solutions. Employment is contingent upon successful completion of applicable background checks. Initial orientation is extensive and will occur during the hours of 8 AM - 4:30 PM EST, Monday through Friday for the first 6 weeks. This role is equally challenging and rewarding. You'll be called on to research complex issues pertaining to the caller's health, status, and potential plan options. To do this, you'll need to navigate across multiple databases which requires fluency in computer navigation and toggling between these systems while confidently and compassionately engaging with the caller. Advocates are coached on key metrics with a focus on member satisfaction. Specific Duties and Responsibilities: Respond to and resolve, on the first call, customer service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts, and correspondence. Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits, and choose a quality care provider. Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance. Assist customers in navigating the member website, and other websites while encouraging and reassuring them to become self-sufficient. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Competencies: Detail Orientation Values Diversity Nimble Learning Self-Development Collaboration Job-Specific Knowledge Customer Focus Cultivating Innovation Instilling Trust Ensuring Accountability Decision Quality Qualifications: High School Diploma A minimum of one year experience in insurance operations required Proficiency with working on computers Must adhere work schedule commensurate with department hours, including scheduled breaks/meals Preferred Qualifications: Health Care/Insurance experience (familiarity with medical terminology, health plan documents, or benefit plan design) Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations and researching available resources) Customer Service Experience (full service, complex problem solving) While DVS employment is open to all, DVS desires to reward Veterans and Military Families for their service by offering meaningful and respect-filled employment. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. About Disabled Veteran Solutions Disabled Veteran Solutions is a nationally recognized provider of outsourced business process outsourcing services with a dedication to high standards of excellence. As a Service-Disabled Veteran Owned Small Business, service and quality are central to our mission. Additionally, adaptability and experience provide the edge which makes Disabled Veteran Solutions extremely successful in exceeding client expectations.
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Customer Services Representative
2 months ago
Indiana, United States S&T Bancorp Full timeOperates a customer service window to provide customers with quality service on a variety of transactions. Suggests solutions and options to the customer and refers customers to appropriate areas of the bank. Resolves customer problems/issues/concern Customer Service, Representative, Customer, Retail, Banking, Deposit
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Customer Services Representative
1 month ago
Indiana, United States S&T Bancorp Full timeReference #: R-239 Main Office: 800 Philadelphia Street, Indiana, PA 15701 Work Days and Expected Hours: Monday - Thursday: 8:30 AM - 5:00 PM Friday: 8:30 AM - 6:00 PM Saturday: 9:00 AM to 12:00 PM (Must be flexible around branch hours) Function: Operates a customer service window to provide customers with quality service on a variety of transactions....
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Customer Services Representative
4 weeks ago
Indiana, United States S&T Bancorp Full timeReference #: R-239 Main Office: 800 Philadelphia Street, Indiana, PA 15701 Work Days and Expected Hours: Monday - Thursday: 8:30 AM - 5:00 PM Friday: 8:30 AM - 6:00 PM Saturday: 9:00 AM to 12:00 PM (Must be flexible around branch hours) Function: Operates a customer service window to provide customers with quality service on a variety of transactions....
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Customer Services Representative
2 weeks ago
Indiana, Pennsylvania, United States S&T Bancorp Full timeReference #: R-239 Main Office: 800 Philadelphia Street, Indiana, PA 15701 Work Days and Expected Hours: Monday - Thursday: 8:30 AM - 5:00 PM Friday: 8:30 AM - 6:00 PM Saturday: 9:00 AM to 12:00 PM (Must be flexible around branch hours)Function: Operates a customer service window to provide customers with quality service on a variety of transactions....
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Customer Credit Representative
1 week ago
Indiana, United States AES Corporation Full timeAre you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to...
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Customer Service Representative
4 weeks ago
Indiana, United States Margy Gray - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...
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Accounting Services Representative
2 weeks ago
Noblesville, Indiana, United States Aspire Indiana Health, Inc. Full timeOverview:WE SERVE ALL. WE HIRE ALL. WE ACCEPT ALL. Now interviewing for an Accounting Services Representative positionPosition is Hybrid - Remote with some on-site requirementsAspire Indiana Health is a nonprofit provider of comprehensive "whole health" services including primary medical care, behavioral health, recovery services and programs addressing the...
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Customer Service Representative
4 weeks ago
West Lafayette, Indiana, 47907, Tippecanoe County, IN, United States Maximus Full timeGeneral information Job Posting Title Customer Service Representative - West Lafayette, IN Date Friday, May 3, 2024 City West Lafayette State IN Country United States Working time Full-time Description &...
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Customer Service Representative – Fort Wayne, IN
4 weeks ago
Fort Wayne, Indiana, 46804, Allen County, IN, United States Maximus Full timeGeneral information Job Posting Title Customer Service Representative – Fort Wayne, IN Date Friday, May 3, 2024 City Fort Wayne State IN Country United States Working time Full-time Description & Requirements ...
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Lead Patient Access Service Representative
2 weeks ago
Indiana, United States Indiana Regional Medical Center Full timeEssential Duties and Responsibilities In this role you will be: * Responsible for completing the inpatient and outpatient scheduling, registration, and insurance verification process within patient access and creating the first impression of the hospital's service to patients, family members, and other external customers. * Using the Davincian Guardian...
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Customer Service Associate
1 month ago
Indiana, United States Ollie's Bargain Outlet, Inc. Full timeJoin our team and live the Ollie-tude!: (Ollie's Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy, dignity, and respect? BE VALUE OBSESSED - Live the "good stuff cheap" mindset. BE COMMITTED - Operate with grit, passion, tenacity, and action. BE GROWING - How do we...
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Customer Service Associate
4 weeks ago
Indiana, United States Ollie's Bargain Outlet, Inc. Full timeJoin our team and live the Ollie-tude!: (Ollie's Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy, dignity, and respect? BE VALUE OBSESSED - Live the "good stuff cheap" mindset. BE COMMITTED - Operate with grit, passion, tenacity, and action. BE GROWING - How do we...
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Customer Service Specialist
2 weeks ago
Terre Haute, Indiana, United States Orkin Full timeOverview:Are you ready for your next challenge? We are seeking top talent to join the National Accounts departmentOur Customer Care Rep receives and responds to requests for service or other support for Orkin's external customers. As a Customer Care Rep you are responsible for; routing requests to the correct support group, owning requests through...
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Customer Service Associate>
1 month ago
Indiana, United States Ollie's Bargain Outlet, Inc. Full timeOllie's Bargain Outlet - 1570 Oakland Ave [Retail Associate / Team Member] As a Customer Service Associate at Ollie's Bargain Outlet, you'll: Greet and acknowledge every customer as they enter and exit the store and as they approach the front end; Accurately and efficiently operate the register; Approve refunds for other Associates up to a specified dollar...
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Remote Work From Home Data Entry Clerk
7 days ago
Indianapolis, Indiana, United States Sharp Clinical Services Full timeRequirements: Computer with internet access Quiet work space away from distractions Must be able and comfortable to working in an environment without immediate supervision Ability to read, understand, and follow oral and written instructions. Data entry or administrative assistant experience is not needed but can be a bonus We are recruiting those who have a...
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Patient Service Representative
2 months ago
Indiana, United States IRMC Physician Group Full timeWelcome to Indiana Regional Medical Center's Job Opportunities. We're always looking for great people to join our team. Indiana Regional Medical Center is an equal opportunity employer. Click on one of the job openings below for specific details about a job. For a summary of our benefits package, click the **Benefits** link at the left. to submit your...
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Indiana, United States C-NES Regional Office Full time2 - 5 years Indiana, United States Full-time Remote 5 days ago Customer Marketing Associate Hiver 2 - 5 years Indiana, United States Full-time Remote 5 days ago About the role About us: Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to...
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Outside Sales Representative
2 weeks ago
Franklin, Indiana, 46131, Johnson County, IN, United States Uline, Inc. Full timeFranklin, IndianaOutside Sales RepresentativeStrong customer relationships built on trust - that’s the foundation of Uline’s sales culture! As an Outside Sales Representative, build out your territory supported by the best training, tools and product offering to win in the field every day! Uline continues to grow, creating new career opportunities and...
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Outside Sales Representative
2 weeks ago
Noblesville, Indiana, 46060, Hamilton County, IN, United States Uline, Inc. Full timeNoblesville, IndianaOutside Sales RepresentativeStrong customer relationships built on trust - that’s the foundation of Uline’s sales culture! As an Outside Sales Representative, build out your territory supported by the best training, tools and product offering to win in the field every day! Uline continues to grow, creating new career opportunities and...
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Outside Sales Representative
2 weeks ago
Indianapolis, Indiana, 46077, Boone County, IN, United States Uline, Inc. Full timeIndianapolis, IndianaOutside Sales RepresentativeStrong customer relationships built on trust - that’s the foundation of Uline’s sales culture! As an Outside Sales Representative, build out your territory supported by the best training, tools and product offering to win in the field every day! Uline continues to grow, creating new career opportunities...
