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Customer Credit Representative

3 months ago

Indiana, United States AES Corporation Full time

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.

AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization.

If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.

QUALIFICATIONS:

* High school diploma or equivalent with one (1) year of experience in a similar position required. * Computer skills and knowledge of other general office equipment are required. * Must pass a Customer Service Representative test, including keyboarding, computer fluency, and basic mathematics. * Must be able to deal with customers and other employees courteously and efficiently. * Must work extended business hours, selected holidays, and overtime as required. * Must complete the AES Indiana Customer Service Training program. * Additional consideration will be given to any experience or training contributing to the applicant's ability to perform the job.

FUNCTION:

Handles routine customer account and credit inquiries by telephone courteously and efficiently. Performs duties intended to assure customer satisfaction and accuracy of customer accounts. Within well-established guidelines handles a variety of credit transactions, processes customer payments, provides extensions, and/or makes payment arrangements following Company policy.

Performs other duties which may be requested by authorized personnel.

SUMMARY:

The AES Indiana Customer Service Center is a fast-paced inbound Call Center. Successful candidate will take calls from customers who have questions about their electric bill, service, and payment arrangements (including extensions) accurately and within established Company guidelines.

DURING TRAINING:

Must be available to work 40 hours per week throughout the 4-week training period. Training will be IN PERSON. Punctual, 100% mandatory attendance is required.

Job Type: Full-time

Experience level:

* No experience needed

Work setting:

* Call center * In-person * Temporarily remote

Education:

* High school or equivalent (Required)

Work Location: Temporarily Remote

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.