Customer Service Specialist

2 weeks ago


Terre Haute Indiana, United States Orkin Full time

Overview:
Are you ready for your next challenge? We are seeking top talent to join the National Accounts department

Our Customer Care Rep receives and responds to requests for service or other support for Orkin's external customers.

As a Customer Care Rep you are responsible for; routing requests to the correct support group, owning requests through resolution, following up on requests and ensuring customer satisfaction.

Apply in minutes with a resume, even from your mobile

Responsibilities:
You Will . . .

Response to inbound phone calls, emails from National account customers

Enter customer request into Contact 360 and the National Account Console (when required)

Contact serving branch or on-call technician to verbally pass on request when needed.

Email branch and branch manager of all service request page out

Support dispatching service request to branch or on-call technicians

Contact the appropriate party to resolve customer issues

Fill out a National Account Console form to have customer information updated into the system

Must be flexible with work schedule-will be required to work rotating shifts as well as weekend

The Benefits. . .

Challenging position with a financially stable and reputable company

Comprehensive benefits package including medical, dental, vision, maternity & life insurance

401(k) plan with company match, employee stock purchase plan

Employee discounts, tuition reimbursement, dependent scholarship awards

Paid vacation, holidays, and sick leave

Work Environment:
Remote based working arrangements once onboarded and trained

Why Orkin?

is a part of the family of brands.

We are a global consumer and commercial service company that provides accurate, comprehensive, and efficient pest management services for both residential and commercial customers.

We have over 800 locations worldwide, 13,000 employees, and reach $2B Revenues annually. Our employees help protect our customers where they work, live a play.

Are you ready to join the Best in Pests?

Named one of the Top Workplaces in the USA

Qualifications:

The Experience You Will Bring (Minimum Requirements):
High School Diploma or equivalent

1 year experience in an automated call center environment

2 years customer service experience with high profile customers

Excellent verbal and written communication skills

Excel at serving customers

Computer literate

Ability to deal with high profile, multi-location and high revenue customer base

Flexibility with schedule as you will be required to work rotating shifts as well as weekend

Physical Demands / Working Environment:
We require the ability to pass a drug screen and background checks. Candidates must have the ability to perform the requirements of the job with or without accommodations. Extensive travel is required for this role.

Are you ready to take your CAREER to the next level?

Apply in minutes with a resume – even from your mobile device

Orkin is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer

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