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Clinical Specialist

3 months ago

Newport News, United States ivWatch, LLC Full time

We're looking for a Clinical Specialist in Newport News, VA. As a member of the clinical support team, you are responsible for providing clinical and technical expertise and support of the sales process to colleagues, current customers and/or new customers.

Your responsibilities as the Clinical Specialist will include:

  • Acquire the knowledge and become a SME of ivWatch, it's products, iv infusion and vascular access practice
  • Provide educational training, clinical process, and procedures ranging from one-on-one sessions to group facilitation across all clinical settings and facilities
  • Integrate into all accounts, builds trust and relationships, and establish strong rapport with customers. Nurture the existing KOL relationships and build new KOLs
  • Provides medical professionals with sales support, information, and training on the use of ivWatch products through staff education, in-services, and technical troubleshooting
  • Use clinical expertise to identify customer training and in-service needs with the goal of increasing customer usage with regular ongoing support
  • Develop and maintain an in-depth knowledge of assigned accounts and customers
  • Conducts evaluations, implementations and ongoing support within all accounts.
  • Provides sales support, clinical in-services, training, and guidance to current or potential customers.
  • Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
  • Attend trade shows where new products and technologies are showcased and conferences to meet other sales representatives and clients and discuss new product developments
  • Comply with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments
  • Maintains positive and cooperative communications and collaboration with all levels of employees and customers
  • Document all activities, communications, and planned activities in the company's CRM and update it daily
To be a successful candidate, we look for:
  • Bachelor's degree in nursing or equivalent with an R.N. designation
  • Strong clinical and industry background with an in-depth understanding of iv IV therapy
  • Teaching and technical device training education experience
  • Ability to positively represent company and build strong relationships
  • Excellent organizational, time management and prioritizing skills
  • Excellent interpersonal, mentoring, verbal, written and presentation skills
  • Demonstrated capability of building strong working relationships with internal/external customers
  • Ability to work an unpredictable schedule that may occasionally change on short notice due to schedule changes or delays
  • Accustomed to tight deadlines and managing multiple tasks with a strong sense of urgency
  • Self-motivation, taking on additional responsibilities without being asked and managing priorities with minimal supervision
  • Willing to work the hours needed to complete the tasks and travel extensively, approximately 60 - 75% of time as needed