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Community Outreach Coordinator

2 months ago

Santa Barbara, United States Tangelo Full time

Overview

Tangelo is dedicated to improving healthy food access and promoting healthier lifestyles by making nutritious, affordable, and delicious food options accessible through a benefits platform for low-income families and those with chronic conditions. Our platform provides subsidized medically tailored meals and healthy grocery delivery at reduced costs, or even free, through partnerships with insurance companies, governments, universities, non-profits, and employers.

Join Our Team as a Community Outreach Coordinator

Are you an experienced Community Outreach Coordinator with a knack for sales? We are excited to welcome you to our dynamic and growing team In this role, you'll spend most of your day off-site, forging strong relationships with community-based organizations (CBOs), referring physicians, medical offices, and other key community stakeholders in your assigned area.

Why Join Us?

You will play a vital role in enhancing our community's access to health plan benefits while delivering an exceptional customer experience to our partners. If you are passionate about community outreach and thrive in a fast-paced environment, we want to hear from you

Key Responsibilities

  • Territory Management: Effectively manage your assigned territory, ensuring optimal coverage and engagement.
  • Education and Training: Educate CBOs and referring provider offices on new food offerings, enhancements, enrollments, and outcomes.
  • Issue Resolution: Identify and resolve service issues related to CBOs, referring physicians, their staff, and patients.
  • Network Growth: Grow the CBO and provider network through new provider recruitment and business development opportunities.
  • Presentation Preparation: Gather and prepare presentation materials for training sessions.
  • In-Service Organization: Organize and conduct office managers' in-service, including training, marketing, and education materials.
  • Activity Logging: Maintain detailed visit and activity logs in HubSpot, tracking issues raised during visits.
  • Escalation: Escalate unresolved issues to the manager/director for tracking and resolution.

Requirements

  • 2-4 years of health plan or management service organization experience in CBO or provider relations 
  • Bilingual English/Spanish
  • Excellent oral and written communication skills
  • PC literate, including Google Sheets, Google Docs, Canva, etc.
  • Strong customer service skills and experience
  • Strong organizational skills
  • Excellent interpersonal skills
  • Ability to work in a team environment
  • Ability to work independently
  • This position requires local travel (within 50-mile radius) at least 80% of the time

What We Offer

  • Competitive salary and benefits package
  • A supportive and collaborative team environment
  • Opportunities for professional growth and development
  • The chance to make a meaningful impact in your community
  • If you're ready to take on this exciting role and help us make a difference, apply now