Outreach Coordinator

2 weeks ago

Santa Ana, United States Serve the People Full time $21 - $23
Job DescriptionJob DescriptionDescription:

PRINCIPAL DUTIES AND RESPONSIBILITIES


The Outreach Coordinator, working with the Community Relations Manager, assists in health center enrollment of new patients and provides assistance with organizing outreach initiatives and events to increase health center recognition. The Outreach Coordinator will serve as a link between the health center and the community by creating brand awareness and opportunities for the health center through community-based efforts.


DUTIES AND RESPONSIBILITIES

  • Create and implement a community outreach plan to increase the number of patients receiving care at the health center
  • Conduct outreach and engage in communities about available resources and support related to patient health center enrollment
  • Organizes and maintains proper schedule management protocols for staff responsible for scheduling appointments including no show appointment follow through
  • Responsible for initiating events in addition to identifying resources connected to community outreach programs that support the company’s core values, increase the health center recognition and increase patient visits
  • Enroll patients into Medi-Cal, CalFresh, CalWorks, and Covered California as applicable by monthly departmental goals
  • Obtain Certified Enrollment Counselor certificate within 3 months of employment
  • Creates, maintains and fosters relationships with community partners and leverages these partnerships to connect new and existing patients
  • Evaluate opportunities for innovation through new web-based tools and process efficiencies as they become available in order to make appointments at the health center and engage potential members
  • Work with the clinical staff, if necessary, to schedule clients/patients
  • Develop and maintain outstanding relationships with referral sources within the service area and within other community agencies
  • Will maintain and report accurate daily/weekly/monthly statistical records to track all individual patient enrollment through the implemented department systems and spreadsheets
  • Maintain professionalism and punctuality in keeping with the standards of the company
  • Attend all required meetings and training programs
  • Ensure health center the appropriate marketing materials and tools on hand and in-use
  • Have a clear understanding of the Sliding Fee scale policy
  • Maintain an extensive database of patient resources, both medical and non-medical based

Competitive Salary and Benefits Package:

  • 403(b) Retirement plan with matching contributions
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Paid vacation and sick leave
  • Paid holidays

WORK SCHEDULE

  • Tuesday to Saturday: 8:00 AM-5:00 PM

COVID-19 CONSIDERATIONS

  • We currently follow all CDC guidelines. Everyone is required to wear masks in the office irrespective of vaccination status
Requirements:

EXPERIENCE

  • Minimum of 1+ years of experience in health care setting; 2+ years strongly preferred
  • Experience with schedule management (new patients, follow up patients, same day appointments, No show follow ups, Care gaps) or willing to learn
  • Electronic Medical Record experience or willing to learn. ECW experience preferred
  • Events/fundraising coordination experience, preferred


QUALITIES AND SKILLS

  • Strong oral and written communication skills
  • Bilingual (English – Spanish) required
  • Basic computer skills required (Microsoft Word, Excel)
  • Self-motivated, with ability to work independently and in a collaborative, cross-functional team environment
  • Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers
  • Able to organize work and follow instructions
  • Able to maintain confidential documents and information
  • Ability to work effectively and professionally in a fast-paced environment
  • Excellent customer service skills


EDUCATION

  • Bachelor’s Degree in Marketing, Communications, Business or related fields preferred. Health related fields are considered


PHYSICAL DEMANDS:

  1. STANDING/WALKING: Up to 10% of the workday consists of stand/walking on tile and cement floors while performing duties.
  2. SITTING: Up to 30% of the workday may be spent sitting answering the telephone.
  3. LIFTING: Lifting may include up to 5 lbs of items such as charts. 5% of the day involves lifting requiring a full range of motion.
  4. CARRYING: Up to 5% of the day may include carrying objects weighing up to 10 lbs.
  5. PUSHING/PULLING: Up to 5% of the day may require pushing or pulling equipment, drawers, or carts.
  6. CLIMBING: No more than 3% of the time may include climbing one flight of stairs.
  7. BALANCING: Up to 1% of the time may be required to use a footstool in retrieving supplies.
  8. STOOPING/KNEELING: Up to 5% of the workday is spent stooping or kneeling to open drawers and gathering equipment.
  9. BENDING: Up to 25% of the workday may be spent in bending at the waist.
  10. CROUCHING/CRAWLING: None required.
  11. REACHING/STRETCHING: Up to 3% of the time may require reaching or stretching to retrieve equipment or supplies on shelves.
  12. HANDLING: Hand and wrist movement is required 100% of the workday.
  13. DEXTERITY: Up to 30% of the workday involves writing or keyboarding, receiving and sending messages.
  14. FEELING: Normal tactile feeling is required to perform all job duties.
  15. THROWING: none required.
  16. TWISTING: Up to 5% of the day may be required in retrieving supplies or equipment.
  17. TALKING: Average ability and fluency in English and Spanish is required in communicating with patients, staff, and outside agencies, such as pharmacies and physicians' offices.
  18. HEARING: Average ability is required in answering the telephone and performing all job duties.
  19. SEEING: Average ability is required to read and follow instructions or use a computer.


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