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Customer Care Representative

3 months ago

Sparks Glencoe, United States MILLENNIUMSOFT Full time

Position : Customer Care Representative

Location : Sparks, MD

Duration : 4 Months contract

Total Hours/week : 40.00

1st Shift

Client: Medical Device Company

Job Category: Customer Service

Level Of Experience: Mid-Level

Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)

Work days/Hours: M - F 9am - 5pm

Job Description:

  • The primary responsibility of this position is the investigation, analysis, resolution, trending and corrective action of all returns from US field engineers to support CAPA related to Return Material Authorization (RMA) procedure.
  • Specific responsibilities include maintaining return tracker and analysis to supporting the resolution to closure and verification of CAPA effectiveness.
  • Strong communications and problem solving skills.
  • Ability to work independently.
  • Competent using office software including Database management, MS Word, Excel, Internet Explorer, PowerPoint, and Outlook.
  • Experience with SAP is required.

Key responsibilities include:

  • RMA/RGA - track shipments from FSE to Decon. Escalate any FedEx issues or incorrect tracking issues
  • Maintain and report tracker for project purposes (region, FSE) Trending to be done by Brad team
  • Provide root cause and FSE/DSM (Field Management)
  • Monitor SMX closure compliance by Decon
  • Support move to new building for Service Parts Process and setup