Customer Service Representative

3 weeks ago

Sparks Glencoe, United States Wittenbach Full time

Job Type

Full-time

Description

Wittenbach specializes in strategic partnerships with financial institutions delivering state of the art money processing and security solutions. The driving force behind our growth is a commitment to listen to our clients and quickly deliver the right solutions to make them successful. (www.wittenbach.com)

Founded in 1974 with headquarters in Sparks, Maryland and regional centers in Charlotte, NC, Hunt Valley, MD and Coatesville, PA. Wittenbach has grown and contributed to our community for over 45 years and is one of the largest independent sales and service organization for financial equipment in the Mid-Atlantic and Southeast regions. Wittenbach represents market leading manufacturers whose products enable delivery of industry leading solutions offering performance, reliability, ease of use, and lowest cost of ownership for our customers.

Why work for Wittenbach? We offer a competitive salary, great and stable work environment as well as an amazing benefit package

Offered Benefits include:

  • Healthcare, Dental, Vision, Identity Theft Protection, Voluntary Life Insurance
  • Generous PTO starting up to 120 hours for the first year of your employment
  • Employee Assistance Program and Employee Assistance Fund
  • Paid holidays including your birthday off
  • 401(k) retirement plan with employer match
  • Flexible Spending and Health Savings Accounts
  • Employer Paid Life insurance, Short Term Disability & Long-Term Disability
  • Paid training opportunities and Education Assistance Program
  • Earn up to $5,000 for Employee Referrals
Any salary estimation specified by this job board may or may not align with our organization's pay philosophy. Apply to connect with a Talent Acquisition Partner who can provide more details

JOB SUMMARY

This role is responsible for taking service calls, dispatching them to the appropriate technician to ensure the highest level of customer service possible. This job is located at our corporate headquarters in Sparks, MD.

Due to the nature of WBS' business, all qualified candidates will be subject to a drug, criminal background and driver's pre-employment screening.

Requirements

JOB QUALIFICATIONS

Education: H.S. Diploma, College degree preferred.

Experience: 1+ year of administrative background in a professional office environment.

Skills:
  • Excellent verbal communication skills
  • Good written communication skills
  • Basic math skills;
  • Orientation to detail
  • Computer literacy in spreadsheets and word processing.
  • Strong customer service skills.
RESPONSIBILITIES
  • Take service calls from customers and dispatch them to the assigned technician based on the geography, or reassign calls to alternate technician during peak times and vacations.
  • Open calls in Company's computer system and enter all necessary information.
  • Update the call status for open calls for certain high priority customers.
  • Provide overall support to the service administration division.
  • This position will also assist in answering the front desk receptionist phone lines on a rotating basis as needed.
  • Perform other duties as assigned.

ESSENTIAL PHYSICAL-MENTAL FUNCTIONS AND ENVIRONMENTAL CONDITIONS

•Able to properly carry 1-10 pounds or less occasionally. The highest point of any lift - overhead; the lowest point of any lift - the floor.

•Able to move 1-10 pounds or less occasionally.

•Able to sit and/or stand 2 hours continuously, up to 8 hours per day.

•Must be able to manipulate small objects with close eye-hand and arm-hand coordination for entire shift.

•Able to perform motor skills such as grasping, finger manipulation, pinching, bending, reaching out, twisting, turning, reaching up, wrist turning/torqueing for 2 hours continuously.

•Able to effectively communicate with customer base, both orally and in writing.

•Able to see objects closely, perceive depth continuously.

•Able to understand, relate to, and apply concepts on a continuous basis.

•Able to remember multiple tasks / assignments given to self and others over long periods of time continuously.

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