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Desktop Support

2 months ago

Irving, United States Resource Logistics Full time
Job Title: Desktop Support

Location: Irving, TX, USA, 75038

Mode : Contract (6+ Months) (Day 1 Onsite)

Rate - $22/hr on W2 (No Benefits)

Primary Responsibilities:

  • Supervises a team of Tier 2 Desktop Technician personnel, including resource management and planning, hiring, development, training and performance coaching. Provides guidance and support to staff to ensure Cliental objectives are achieved
  • Monitors ticket queue to ensure Service Level Agreements (SLA's) are met and that proper documentation procedure is followed
  • Ensures proper support processes and standard operating procedures are documented and followed to ensure timely resolution of technology issues
  • Participates in and facilitates IT meetings with internal customers and other support staff
  • Ensures proper inventory management of technology equipment including maintaining stock of imaged desktops, laptops, tablets
  • Escalates incidents to proper internal IT teams as needed
  • Acts as team contact when manager is not available for escalation, meetings, day-to-day operations to include on-call coverage
Required Qualifications:
  • Undergraduate degree or equivalent experience.
  • 2+ years of supervisor experience in a technical setting
  • Demonstrated leadership experience with the ability to lead and direct others to achieve or exceed individual and organizational goals and objectives
  • Experience supporting executive or VIP level customers
  • Ability to supervise technical staff and understand and escalate technical issues
  • Ability to meet scheduled task requirements within assigned deadlines
  • Location must be in Dallas, TX
Preferred Qualifications:
  • 1 year or more in a tech lead or team lead role helping with hiring, performance reviews and coaching staff
  • Experience creating technical documentation and Standard Operating Procedures (SOPs)
  • Previous experience in a supervisory or manager type IT role
  • Technical certifications including CompTIA, HDI, or Microsoft Certifications