Desktop Support Specialist

3 weeks ago


Irving, Texas, United States Tekfortune Inc Full time

Job Title: Desktop Support Specialist

Location: Irving, TX, USA,75038

Mode: Contract (6+ Months) (Day 1 Onsite)

Primary Responsibilities:

  • Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers
  • Use remote control tools to assist off-site users when needed
  • Configure, deliver, and install new computers and peripherals for new hires
  • Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system
  • Prioritize workload based on service level agreements
  • Act as a technical resource to others to resolve problems or issues
  • Anticipate customer needs and proactively identify solutions
  • Plan, prioritize, organize and complete work to meet established objectives

Required Qualifications:

  • High School Diploma or GED Equivalent
  • 3 or more years of experience as a Desktop Support Technician
  • 3 or more years of experience with PC operating systems
  • 3 or more years of experience in a customer service role
  • 3 or more years of Technology Support experience
  • 3 or more years of experience with MS Office (including Outlook, Word, Excel and PowerPoint)
  • Must have reliable transportation
  • Must be able to lift up to 50 pounds of computers or other IT equipment

Preferred Qualifications:

  • Bachelor's Degree or higher level of education preferred
  • CompTIA A+ Certification preferred unit
  • Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)


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