Desktop Support Engineer

1 week ago

Irving, United States Tata Consultancy Services Full time

Relevant Experience

(in Yrs)

6+

Must Have Technical/Functional Skills

  • Advanced knowledge in infrastructure projects, operations systems, and data analytics.
  • Assisting with troubleshooting issues using remote management software (LogMeIn, TeamViewer).
  • Testing, troubleshooting, and diagnosing computer error messages and failures.
  • Proficiency in the following technologies: Microsoft Office 365, VPN, Virtual Machines, Knowledge on Network, Printers, Remote Connectivity products, Security.
  • Good Understanding Mobile device management and enrolling IOS and Android devices and troubleshooting enrollment.
  • Understanding of technology offerings and businesses supported.
  • Ability to identify problems, troubleshoot, and deliver strategic solutions to clients.
  • Genuine interest in continuous feedback, learning, and growth opportunities.
  • Effective collaboration and communication to achieve common goals and maintain a company standard of excellence.
  • Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis.
  • Escalate issues to next level support if needed.
  • Work with the team and create Technical Knowledge Base article.
  • Strong analytical and problem resolution skills.
  • Proficient in Ticketing Tools preferably ServiceNow and Remedy tool.
  • Knowledge of Imaging PCs.
  • Knowledge of Vendor Management.
  • Knowledge of Commissioning & Decommissioning of assets.
  • Installations, Moves, Adds, Changes (IMAC). The vendor shall be responsible for coordination and the physical execution of Installations/Moves/Adds/Changes (IMACs).
  • Basic knowledge of installing software via SCCM / MECM, troubleshooting issue if installation fails and resolve them effectively in timely manner.
  • Provide End User Support, to include configuration, build, placement, maintenance, and administration for the following types of equipment: desktops, laptops, Windows and Apple Tablets, Desktop and Network printers, iPhones.
  • Assigning Security Group in AD for the new / existing users, Creating / Managing Email Distribution Lists, Exchange Server Admin Knowledge, Handling Onboarding / Offboarding requests in AD

Experience Required

Prior Experience is needed for same kind of Role

Roles & Responsibilities

Role - Desktop/Field Service Agent at specific Onsite Offices (other office locations provided below)

Responsibilities -

  • Laptop Deployment
  • Imaging of Laptops
  • Maintenance of asset inventory
  • Laptop Break fixes
  • Legal hold data backup

Other Locations: (Onsite)

Atlanta, GA

Bartlett, IL

Cary NC

Groveport, OH

Fort Worth TX

Olive Branch, MS

Commerce City CO

Kansas City Mo

Manteno, IL

Memphis , TN

Northborough, MA

Richmond VA

Urban crest, Ohio

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