We have other current jobs related to this field that you can find below

  • Care Engagement Specialist

    2 days ago

    Orange Park, Florida, United States NA Full time

    Job DescriptionJob Title: Care Engagement SpecialistJob Summary:The Care Engagement Specialist plays a vital role in supporting our organization's objectives by facilitating health needs screenings, scheduling preventive service appointments, and educating members about their plan benefits and available services.This role focuses on improving healthcare...

  • Automotive Customer Engagement Consultant

    6 days ago

    Orange, Texas, United States Team Granger Full time

    Job OverviewAs a Business Development Consultant at Team Granger, you will play a pivotal role in enhancing our customer engagement strategies within the automotive sector. Our organization has evolved significantly, expanding from a single pre-owned vehicle lot to a diverse portfolio that includes multiple franchises.We pride ourselves on being a...

  • Client Relations Lead

    4 hours ago

    Orange, Connecticut, United States Burlington Full time

    Customer Service LeadCompany OverviewAs a pivotal member of our team, you will oversee daily customer service operations, ensuring that our associates are motivated and inspired to deliver top-notch service. Your role will involve engaging with customers in a professional manner to uphold our commitment to exceptional service.Key Responsibilities:Exemplify...

  • Pediatric Emergency Room Travel Nurse

    5 days ago

    Orange, California, United States Lead Health Full time

    Position Overview:Lead Health is actively seeking a skilled Pediatric Emergency Room Travel Nurse (RN) to join our dynamic team. This role involves providing exceptional care in a fast-paced environment, ensuring the well-being of pediatric patients in critical situations.Key Responsibilities:- Deliver high-quality nursing care to children in the Emergency...

  • Registered Nurse

    5 days ago

    Orange, California, United States Lead Health Full time

    Job OverviewLead Health is currently seeking a travel nurse RN specializing in NICU - Neonatal Intensive Care for an exciting travel nursing opportunity.Position DetailsSpecialty: NICU - Neonatal Intensive CareDiscipline: RNEmployment Type: TravelHours: 36 hours per weekShift: 12 hours, nightsWe are in search of a dedicated Pediatrics - NICU Travel RN who is...

  • B2B Lead Acquisition Expert

    5 days ago

    Orange, Massachusetts, United States Empower Pharmacy Full time

    Company OverviewEmpower Pharmacy is a pioneering healthcare organization dedicated to delivering high-quality, affordable medications to countless patients nationwide. As the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country, we cater to the functional medicine markets.Our commitment to three fundamental...

  • Quality Assurance Lead

    6 days ago

    Orange, California, United States Lighthouse Professional Services Full time

    Position OverviewLighthouse Professional Services, a recognized leader in staffing solutions, is seeking a dedicated Quality Assurance Lead to join our team. This role is pivotal in ensuring the highest standards of quality across our operations.Key ResponsibilitiesAs a Quality Assurance Lead, you will oversee and guide the daily functions of the quality...

  • Registered Nurse

    5 days ago

    Orange, California, United States Lead Health Full time

    Lead Health is actively seeking a dedicated travel nurse RN specializing in NICU - Neonatal Intensive Care for an exciting travel nursing opportunity. Position OverviewSpecialty: NICU - Neonatal Intensive CareDiscipline: RNEmployment Type: TravelJob RequirementsDuration: 15 weeksHours: 36 hours per weekShift: 12 hours, nightsWe are in search of a Pediatrics...

  • Lead Teacher

    3 months ago

    Orange, United States The Goddard School of Orange, CT Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingCompany partiesCompetitive salaryEmployee discountsFree food & snacksHealth insurancePaid time offTraining & developmentNo nights and weekends!Are you passionate about positively impacting children's lives and making a difference in the world of early childhood education? Are you an energetic,...

  • Mandarin-Speaking Member Support Specialist

    5 days ago

    Orange, California, United States Alignment Healthcare Full time

    Alignment Healthcare is seeking a committed Member Support Specialist to enhance our team. In this position, you will be tasked with aiding plan members in addressing their concerns and delivering essential information to resolve issues. If you possess a strong desire to assist others and have excellent customer service abilities, this role may be ideal for...

  • Lead Culinary Operations Manager

    4 hours ago

    Orange, California, United States King's Fish House – Orange Full time

    Become a part of our esteemed team at King's Fish House as a Lead Culinary Operations ManagerKing's Fish House, a distinguished entity within King's Seafood Company, has proudly served Southern California since 1945. Our elegant atmosphere, combined with our fresh offerings, crafted cocktails, and outstanding service, has made us a preferred choice for...

  • Lead Fire Alarm Technician

    5 days ago

    Orange, California, United States Fortis Fire & Safety Inc. Full time

    About Fortis Fire & Safety Inc.Fortis Fire & Safety Inc. is a premier provider of fire protection solutions across the United States. Our commitment to safeguarding structures through expertly installed fire and life safety systems is unwavering.We prioritize our workforce and provide a comprehensive benefits package that includes:Two weeks of paid time...

  • Lead Process Engineer

    6 days ago

    Orange, Texas, United States Dow Full time

    Position:Lead Process EngineerPrimary Location:Texas, United States of AmericaSchedule:Full timePosition Type:RegularAt Dow, we prioritize our people and are dedicated to upholding integrity, respect, and safety for our customers, employees, and the environment.Our workforce embodies the communities we serve, and their diversity strengthens our capabilities....

  • Aquatics Lead

    3 months ago

    Orange, United States British Swim School of Greater Anaheim Full time

    Job DescriptionJob DescriptionAquatics Manager/LeadBritish Swim School of Greater AnaheimDo you want to have a job where you can really enjoy yourself and make a difference?!Dive in and join us!Are you a natural leader, a motivator and ready to work in a position that is fun and rewarding? If so, British Swim School would like to meet you!As our new Aquatics...

  • Rail / Track Design Lead

    1 month ago

    Orange, United States Zephyr U A S Inc Full time

    Job DescriptionJob DescriptionCivil/Track Design Manager at Zephyr RailZephyr Rail, a celebrated name in the railroad design and construction management industry, seeks a seasoned Rail/Track Design Lead to join our innovative team. Recently ranked among the best engineering firms to work for by the Zweig Group in 2023 and known for our groundbreaking use of...

  • Crew Member

    3 months ago

    Orange, United States Carl's Jr California Full time

    Position:  Crew Member—Carl’s Jr.  AkashManagement, LLC is a restaurant leading company while doing business as Carl’sJr.  Our Commitment to Winning: “Weoutperform everyone in everything that we do with the relentless hunger toalways be on top…” We constantly innovate, use technology, and employ a highlytrained work force that is focused on...

  • Senior Clinical Pharmacy Lead

    4 hours ago

    Orange, California, United States University of California Full time

    About Us University of California, Irvine Health is a premier academic health system located in Orange County, dedicated to providing exceptional healthcare services. Our organization encompasses a main campus, UCI Medical Center, which is a 459-bed acute care facility, alongside several affiliated hospitals and outpatient care centers. Recognized for...

  • Lead Plumber

    3 months ago

    Orange, United States Regency Plumbing & Piping, Inc. Full time

    Job DescriptionJob DescriptionRegency Plumbing & Piping, Inc. is currently hiring for a full-time Lead Plumber to lead a plumbing team installing water, waste, vent, and compressed air systems in the Orange, CA area. This plumbing position typically works 5:30 AM to 2:00 PM. We pay our Lead Plumbers a competitive wage of $30 - $50+/hour.In addition to...

  • Lead Medical Billing and Coding Specialist

    6 days ago

    Orange, California, United States Insight Global Full time

    Insight Global is seeking a Lead Medical Billing and Coding Specialist with expertise in outpatient clinic and infusion services.In this pivotal role, you will report directly to the CFO and be responsible for managing the claims and coding processes for clinical and infusion therapy services. Your key responsibilities will include:Claims Processing:...

  • Lead Production Engineer

    5 days ago

    Orange, Texas, United States Dow Full time

    About DowAt Dow, we prioritize our people and are dedicated to upholding integrity, respect, and safety for our customers, employees, and the environment. Our workforce embodies the communities we serve, and their diversity is our strength. Our MissionWe are a collective of determined problem solvers, providing daily opportunities to contribute your...

Member Engagement Lead

2 months ago

Orange, United States Alignment Healthcare USA, LLC Full time
Overview of the Role:

Alignment Health is seeking a passionate, customer service oriented, and motivated member experience lead to join the member services team. As a member experience lead, you will be a subject matter expert in the health care experience our members navigate daily. The lead will work alongside and conduct inbound and / or outbound member calls while concurrently role will empower and accelerate the performance of their team unit. As a member experience lead, you get to support team members with obtaining, maintaining, and enhancing the skills and training needed to provide excellent service to Alignment Health members. You will do so through daily performance monitoring as it pertains to production, quality, and service to ensure that company goals and departmental metrics are met.

Responsibilities:
  • Answer incoming member phone calls within the department's goal time frame and conduct outbound member phone calls in accordance with the department's productivity metrics and goals
  • Be knowledgeable in procedures, protocols, benefits, services, and any other necessary information to resolve member issues and inquiries
  • Serve as a "subject matter expert" to support assigned team with day-to-day questions
  • Lead any specific projects, products, regions, or other specializations as assigned, including complex or VIP member issues
  • Address complaints against the health plan and its contracted facilities according to applicable complaint or grievance procedure
  • Assist with the onboarding of entry level staff including but not limited to 'nesting' and quality assurance of live call monitoring during the training period as required
  • Assist with coaching and training for new process implementation
  • Assist in monitoring performance and productivity standards
  • Maintain confidentiality and uphold standards for privacy, data integrity, and security
  • Encourage a spirit of cooperation, teamwork, and accountability among all department employees
Supervisory requirements :
  • Support the oversight of the day-to-day operations and performance of the call agents.
Required Skills and Experience:
  • Minimum (3) years' customer service experience required
  • High school diploma or general education degree (GED); and three to five years related experience and/or training; or equivalent combination of education and experience.
  • Knowledge of Medicare Managed Care Plans required
  • Previous lead experience preferred, or similar capacity
  • Bilingual English / Spanish preferred
  • Language Skills: Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Able to write routine reports and correspondence. Able to speak effectively before groups of customers or employees of the organization.
  • Mathematical Skills: Able to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Able to perform these operations using units of American money and weight measurement, volume, and distance.
  • Reasoning Skills: Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations.
  • Strong computer proficiency.
  • Excellent written and verbal communication.
  • Excellent telephone techniques.
  • Excellent data entry.
  • Strong organizational skills.
  • Able to type minimum 40 words per minute (WPM) by 10-key touch.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually moderate.
Essential Physical Functions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
  • The employee is frequently required to walk; stand; reach with hands and arms.
  • The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and / or move up to 20 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.