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Field Technical Specialist

1 month ago

Cincinnati, United States Toyota Full time

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we’re looking for

Toyota’s Cincinnati Region is looking for a highly motivated Toyota/Lexus trained MDT/Master/DS technician to become a Regional Field Technical Specialist.

Some primary job responsibilities include providing direct in-dealership technical support for Toyota vehicle repairs, creating Field Technical Reports to improve vehicle quality, and consulting Dealers on technical training for their staff. Field Technical Specialists are also part of a District team that supports local initiatives throughout the year.

Reporting to the Regional Technical Service Training Manager, the person in this role will support Cincinnati's Regional Office’s objective to increase conversion in vehicle, parts, and service sales.

What you’ll be doing

  • Maximize customer retention and loyalty by ensuring Dealer execution of the "Fix It Right the First Time" Protocol on customer vehicles

  • Promoting customer retention/satisfaction by providing direct "hands-on" support/assistance to dealers/technicians for diagnosing and resolving customer technical concerns as well as direct customer interaction

  • Provide Field Technical Reports to Product Quality Service Support (PQSS) for future product improvements

  • Provide direct assistance to District Parts and Service Managers on technical warranty issues to ensure proper warranty repairs and claim processing

  • Consult Dealers on their technical training activity to ensure that an adequate number of certified technicians

  • Support technician skills development through active management of Skill Level Guidelines

  • Provide TMNA Legal Department and Regional support for the National Center for Dispute Settlement administrators through technical support including inspections and investigation

  • Reporting any concerns in a timely and accurate manner to the Field Technical Training Manager for future product improvements

What you bring

  • Bachelor’s degree in an Automotive or Technical discipline, a business degree, or extensive related work experience with associated vocational education degree or certificate

  • Experience in collision and accident reconstruction analysis

  • All eight (8) certifications (A1-A8) plus L1 preferred

  • Ability to travel up to 75%

  • This position requires driving. A motor vehicle record that’s acceptable by company standards is required for this position

Added bonus if you have

  • Relevant work experience with dealership functions and dealership “Fixed Operations”

  • Relevant or related Electrified Powertrain experience, including but not limited to Hybrid and BEV vehicles

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

  • A work environment built on teamwork, flexibility, and respect

  • Professional growth and development programs to help advance your career, as well as tuition reimbursement

  • Team Member Vehicle Purchase Discount

  • Toyota Team Member Lease Vehicle Program (if applicable)

  • Comprehensive health care and wellness plans for your entire family

  • Flexible work options based on business needs

  • Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute

  • Paid holidays and paid time off

  • Referral services related to prenatal services, adoption, childcare, schools and more

  • Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

  • Relocation assistance (if applicable)

Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.