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Patient Care Coordinator

3 months ago

Troy, United States Inman Audiology Full time

Job description

Seeking Patient Care Coordinator for an Audiology Practice

Thriving Audiology practice seeks a mature, charismatic, reliable Patient Care Coordinator in our office. We are a dedicated team and fully embrace our mission of helping others live their best life. This includes our patients, our vendors, ourselves, and our co-workers. We are invested in hiring a team member committed to a collaborative and positive workplace culture.

We work primarily with the older, hearing-impaired clientele, so patience and compassion are imperative. Our ideal candidate is a self-motivated, independent thinker. He/she also has computer knowledge, is detail-oriented, and is not rattled by interruptions. Our organization believes in promoting from within and we strongly encourage training, development and ongoing learning. This is a hands-on, rewarding position where you will have direct patient contact, as well as be responsible for many administrative duties. If you are interested in working with our company, this position is the beginning of your journey.

Check us out at:

JOB DESCRIPTION

Ensuring a positive and engaging environment for every patient who calls or walks into the office

Answering phone calls and scheduling appointments according to practice guidelines

Checking patients in/out

Processing patient payments

Confirming appointments /appointment reminder calls

Administration of Patient Medical Records and inventory

Collecting insurance information

Organizing front office, including filing, receiving, and distributing mail and parcels, tracking and reporting practice statistics

Supporting the Audiologists with their duties as delegated (and in accordance with applicable laws and regulations)

Managing and coordinating all logistic aspects of the practice

Performing sales-related duties as assigned, including basic paperwork and sales agreements, as well as sales conversations with patients

Participating in company and office meetings and training programs as required

Light housekeeping around the office, including taking out trash, restocking supplies, wiping down surfaces, etc.

JOB REQUIREMENTS

Customer service experience in a medical setting, hospitality, or spa environment

High school diploma required, some continuing education preferred

Ability to pass a background check and work in US

Reference

Strong computer skills and technical knowledge are a must. Successful applicants will be able to demonstrate the following:

Impeccable business ethics

Outstanding interpersonal skills that allow effective working relationships with diverse patient and medical practice populations, including listening, sales, and problem-solving skills

Strong work ethic and ability to work independently with limited supervision

Strong oral and written communication skills

Creating, identifying, and capturing sales opportunities

Ability to solve problems and provide solutions and/or escalate to the appropriate personnel

Ability to learn on the job and implement professional feedback