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Customer Program Manager, MCC

4 months ago

Strongsville, United States MOMENTIVE PERFORMANCE MATERIALS QUARTZ, INC. Full time

About Momentive Technologies Momentive Technologies delivers purity that inspires progress. Leveraging a nearly 75-year legacy of innovation, our ultra-high-purity products help enable high-quality processing and production for a wide range of applications in the semiconductor, photovoltaic, lighting, aerospace, water purification, pharmaceutical, consumer electronics and telecommunications industries. As a world leader in fused quartz and ceramic solutions, we offer an unrivaled ability to supply custom material solutions at scale to the highest standards of quality. By engineering custom materials with uncommon purity and unwavering precision, Momentive Technologies gives our customers the freedom to think big and develop transformative products that benefit mankind on the grandest of scales. Together, Momentive Technologies and our customers are reshaping the world. Customer Program Manager, MCC The Customer Program Manager, Metal Carbide Coating (MCC) is responsible for the execution of one or more projects under development by the customer from product concept to volume production, and manages the day-to-day customer order fulfillment activities. Job Description: Perform as liaison between the customer and the internal business team, managing the transfer of information and requests. Assure timely resolution of issues, keep the customer advised of the progress of the program, and negotiate changes, variations and solutions to issues. Manage MT's understanding of customer designs, product requirements, product development, and ensure MT will be part of customer's product roadmap. Analyze new customer designs for capability to manufacture. Coordinate with various functions within the company, including operations, procurement, supply chain, and quality managers to ensure customer requirements are handled appropriately, including but not limited to delivery/service, quality complaints, cost down roadmaps, quality roadmaps, price models, etc... Coordinate material management between suppliers, internal machining, and customers to ensure lead-times are met. Attend regular production and other meetings to coordinate information. Support Technology team in related new product development projects and application engineering team with adjacent customer projects. Travel 20% domestically and internationally. Knowledge, Skills, And Abilities: Knowledge of program management tools and procedures. General knowledge of operations, including scheduling, procurement, manufacturing, inspection, and quality systems. Ability to understand, track, and question activities and issues in all functional areas and influence sound business decisions based upon that information. Attention to detail and exceptional organization and follow up skills. Good communication skills and ability to interact with internal and external customers. Strong influence-management, negotiation, leadership, and assertiveness skills. Strong computer skills (MS Office suite). Minimal qualifications: BS or MS in semiconductor related science and engineering fields. 5 years of semiconductor industrial experience in program management, product management, applications engineering, process engineering, new product development. Must work independently and in multi-disciplinary teams. Strong written and verbal communication skills in English. Preferred Qualification: PMP certification. Familiar with semiconductor OEM equipment, materials, processes, and quality requirements. Experience in marketing and technical sales. Experience in working globally with customers and internal teams. Our Customer Program Manager, MCC will earn a variable compensation including base salary and bonus. Base salary range takes into consideration experience, education, and training. Not to mention all the amazing benefits available for employee selecti