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Customer Service Center Manager

2 months ago

Strongsville, Ohio, United States AAA - American Automobile Association Full time

Customer Service Center Manager

AAA East Central offers an exciting opportunity for a Customer Service Center Manager at our headquarters.

The role involves overseeing the daily operations of the Customer Service Center during the assigned shift, ensuring high levels of customer satisfaction.

Key Responsibilities:

  • Plan, organize, and supervise the daily activities of the Customer Service Center.
  • Monitor workloads and adjust priorities to ensure timely handling of customer service inquiries.
  • Address and resolve escalated service issues effectively.

Qualifications:

  • Proven supervisory experience with the ability to train and guide team members.
  • Familiarity with computer-aided dispatch systems.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple tasks in a dynamic environment.
  • Excellent interpersonal skills to engage with a diverse range of customers.
  • Effective communication skills, both verbal and written.
  • Sound decision-making abilities regarding administrative processes.
  • Knowledge of the local area and map reading skills.
  • Preferred post-secondary education with a minimum of three years in a related field.

What We Offer:

  • Comprehensive medical, dental, vision, and life insurance benefits.
  • 401(k) plan with company matching.
  • Tuition reimbursement programs.
  • Paid time off for community service initiatives.
  • Wellness programs to support employee health.
  • Exclusive employee discounts on various services.

At AAA, we value the diversity of our workforce and believe that our varied backgrounds and experiences enhance our ability to serve our members effectively. We are committed to providing legendary service and valuable products that ensure peace of mind for our members.

AAA is an Equal Opportunity Employer.