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Customer Service Specialist

2 months ago

Strongsville, Ohio, United States Third Federal Savings and Loan Association Full time

About Third Federal Savings and Loan Association:
Become part of an organization that has consistently been acknowledged as One of the Best Companies to Work For in America by Fortune magazine for five consecutive years. At Third Federal, we are dedicated to assisting clients in realizing their aspirations of homeownership and financial stability while positively influencing our communities.

We emphasize the well-being and professional advancement of our team members by providing a client-focused work atmosphere, competitive remuneration, comprehensive benefits, and numerous opportunities for career progression.

Why choose Third Federal:
  • A stable and established company with a strong focus on career development
  • A culture founded on principles such as love, trust, respect, excellence, and enjoyment
  • Comprehensive training programs designed to foster your professional growth
Key Responsibilities:
  • Responding to customer inquiries regarding various banking products and services via telephone
  • Delivering outstanding customer service while advocating for financial solutions
  • Managing tasks that range from checking accounts to mortgage services
Qualifications:
  • At least 1 year of recent experience in retail banking or financial call center environments
  • Ability to communicate financial information effectively and assist customers remotely
  • Strong interpersonal skills with a customer-focused mindset
  • Proficiency in utilizing multiple systems and basic computer applications
  • High School diploma or equivalent
  • Additional language skills are a plus

Third Federal is an Equal Opportunity and Affirmative Action Employer, committed to creating a diverse and inclusive workplace environment.