Front Desk Agent

4 months ago

Charlottesville, United States Donohoe Companies Full time

We are looking for people who are passionate about serving others to join our front desk team. The front desk team is the center of the hotel where most interactions with guests take place. Your role is critical to our guests' overall experience. At The Draftsman Autograph Collection, we cherish and treat everyone with respect. If you have a proactive, enthusiastic, responsible personality - this role is ideal for you If you are ready to start or advance your career in the hotel industry, we would love to meet you

Our guests' first impression starts with you As a Front Desk Agent, you will be welcoming our guests to the hotel, providing a smooth check-in,processing payment, offering local insights, and paying attention to detail that will provide them with a friction-free experience stay.

Position Summary:

Front desk clerks assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests and receive payment for services.

Essential Functions:

1. Check guests in and out of the hotel according to hotel and/or brand standards.
2. Inform guests about the hotel's facilities, policies and procedures. Provide tourist information to guests.
3. Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
4. Take, modify and cancel guestroom reservations.
5. Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.
6. Perform cashier duties, cash traveler's' checks. Post phone charges and other miscellaneous charges to guest accounts.
7. Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
8. Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
9. Maintain cleanliness of the Front Office area.

Additional Responsibilities:

- The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
- Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Skills and Abilities:

- Good communication and interpersonal skills.
- Ability to stand for extended periods of time.
- Ability to work in a fast-paced environment.
- Ability to maintain control and composure in difficult situations and exhibit good judgment.

Physical Requirements:

Stand and walk for extended periods during the shift.

Lift and carry luggage, packages, and other items weighing up to a certain limit (e.g., 50 pounds).

Sit, reach, stoop, bend, and kneel as necessary.

Work Environment:

Work in a fast-paced and dynamic environment.

Interact with guests, colleagues, and staff members from diverse backgrounds.

Adapt to varying work schedules, including weekends, evenings, and holidays.

Operate computer systems and other office equipment.

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