System Administrator

1 week ago

Sandy Springs, United States GeoDigital Full time

Helpdesk Support:


Provide first-level support for internal users via ticketing system, phone, email and Teams

Troubleshoot and resolve hardware, software, and network issues in a timely manner.

Escalate more complex issues to senior IT and engineering staff when necessary.


System Administration:


Assist in managing user accounts, permissions, and passwords (Active Directory, Office 365, etc.).

Assist in configuring new servers and services following GeoDigital procedures and best practices

Perform routine system monitoring, backups, and basic maintenance tasks.

Help with setting up, configuring, and troubleshooting hardware(PCs, printers, mobile devices, etc.).

Help with racking equipment (servers, switches, cabling) Network Support:

Assist in monitoring and maintaining local area network(LAN) and wide area network (WAN) connections.

Troubleshoot connectivity issues and help maintain network security (e.g., firewall configuration, VPN setup).

Software & Application Support:

Install, update, and support company-approved software.

Assist with the deployment of applications, patches, and updates to systems.


Documentation:


Maintain detailed records of support requests and resolutions in the help desk system.

Assist in creating and maintaining IT documentation, policies, procedures, and user guides in accordance with best practices.

Ensure the smooth operation of all IT functions including all telephone and network connectivity for all company locations including servers, network, storage, database and infrastructure software and all information security.

Ensure appropriate security measures, processes and procedures are implemented and maintained to protect business assets.

Responsible for controls and governance of technology platforms as well as ownership of policies and procedures relating to information technology.

Ensure compliance processes, procedures and standards are in place and adhered to for all information technology services and systems.

Help to define acceptable standards of operation and service level agreements to internal customers including tracking, monitoring and reporting on service delivered and compliance with those standards; and achieving and maintaining maximum operational efficiency.

Manage multiple objectives in a fast-paced and changing environment.

Participate in the selection, implementation and management of 3rd party vendor relationships for information technology.


Education:

Associate’s degree in IT, Computer Science, or a related field (or equivalent experience).

Experience:

3+ years of experience in an IT support or systems administration role.

Hands-on experience with Windows and Mac client operating systems.

Hands-on experience with Windows and Linux server operating systems and services.

Hands-on experience with a virtualization stack (VMware, Hyper-V, etc.) Skills:

Strong problem-solving and troubleshooting skills.

Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP,VLANs).

Strong understanding of Active Directory, Entra ID, Office365.

Understanding of virtualization technologies (VMware, Hyper-V, etc.).

Familiarity with Veeam Backup and Recovery

Familiarity with advanced networking functionality (VXLANs, EVPN, spine-leaf architecture)

Familiarity with cloud services and infrastructure such as Docker, Kubernetes, S3, etc.

Strong understanding of at least one scripting language (PowerShell, Python,bash, etc).

Comfort with command line tools and interfaces.

Familiarity with Jira Service Desk and ZENworks is a plus.

Excellent communication and customer service skills.

Ability to work in a fast-paced environment, prioritize tasks efficiently and escalate issues when necessary.



Ability to work varied shifts to support multiple time zones

Office environment

Heavy lifting

Long periods sitting at a computer

Some travel may be required

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