Senior Technical Support Engineer REMOTE

2 weeks ago


San Diego, United States Vets Hired Full time

About the job Senior Technical Support Engineer REMOTE
What You Will Be Doing
We are seeking a Senior Customer Support Engineer to provide advanced technical support to its customers and partners. You will apply system-level expertise to resolve complex customer issues while being an active member of the team.
What You Need for this Position

  • Excellent Customer Support skills, e.g. customer facing oral and written communications, managing hot customers, troubleshooting complex system problems
  • Linux/Unix triage skills
  • Networking triage skills (networking, and networked storage technologies)
  • Scripting (e.g. shells, Bash, Perl, Python)
  • Expertise in Backup Applications (e.g. Backup Exec, Commvault, IBM Spectrum Protect, NetBackup, Oracle RMAN, Veeam)
  • BA/BS in Computer Science or Technology preferred (or equivalent work experience)
What's In It for You
  • 3 weeks Vacation/PTO
  • 6 days of sick time
  • Medical
  • Dental
  • Vision
  • non-matching 401k


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