Operations Administrative Assistant

3 weeks ago


San Francisco, United States H&R Block Full time

531211BR

Title:

Operations Administrative Assistant

What you'll do... :

Responsible for providing administrative support within a (Region) District or Districts in the areas of operational and hiring support, ordering supplies, and general administrative duties as related to the overall office’s operations.

Function as a single point of contact for technical support for internal and/or external customers across the entire enterprise. Serve as liaison between customers, Technology Services functional areas, management, support groups, and the business units. Utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents.

Responsible for end-to-end resolution and ownership of customer requests or concerns. Closely monitoring requests, communicate with the customer, and deliver solutions to requests with a sense of urgency.

Day to day you'll…

  • Provides seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices.

  • Receives communication (written, telephone and electronic) from offices who have a concern or a need around supplies, facilities or support. Documents nature of problem, researches solutions, and resolves issues or escalates to DOC, CSM or DGM as needed.

  • Review and verify invoices and prepares payment in Coupa for the DOC’s approval.

  • Provide technical support by communicating via phone, email, and chat with internal and external customers requiring assistance or information. Interpret customers’ needs and utilize software solutions and personal knowledge and troubleshooting skills to identify possible resolutions.

  • May remote into office computers in order to resolve technical issues

  • Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction.

  • Handle customer communications using incident handling, escalation, quality measurement procedures, and work instructions.

  • Use software solutions and computer systems to accurately document and track customer contacts.

  • Adapt to changes in user demands, work environment, and changes to processes or requirements.

  • Maintain a technical working knowledge of product or products supported by the department.

  • Attends training related to the effective and efficient performance of job duties.

  • Other duties as assigned by the District Operations Coordinator or in partnership with the CSM and/or TSC Supervisor.

Job ID:

531211BR

Address1:

5109 Mission St

City:

San Francisco

State:

California

Employee Type:

Seasonal - Corporate

What you'll bring to the team... :

Education:

  • High school diploma or equivalent

Work Experience:

  • 1-3 years Administrative experience

  • Customer service experience

  • Demonstrated decision making, analytical and problem-solving skills.

  • Demonstrated organization, prioritization and project coordination skills.

  • Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with all levels of associates.

  • Ability to communicate clearly and calmly on the telephone, email and chat and use effective customer service techniqueswith associates who may be under stress.

  • Some experience, or ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications and remote tools.

  • Experience working with Windows Environment

Posting Title:

Operations Administrative Assistant

Job Family:

Admin

WOTC Eligibility Check:

Yes

Pay Range Minimum:

15.87

Pay Range Maximum:

24.04

Pay Range Information:

NA



  • San Francisco, United States Adobe, Inc. Full time

    Adobe is excited to offer a unique opportunity for a Senior Administrative Assistant in San Francisco, CA. This role offers the chance to work closely with two Senior Directors within our Global Marketing Organization, providing crucial support to en Administrative Assistant, Administrative, Senior, Assistant, Operations, Transportation, Technology


  • San Francisco, United States International SOS Government Medical Services Full time

    Company DescriptionInternational SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative...


  • San Francisco, United States International SOS Government Medical Services Full time

    Company Description International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative...


  • San Francisco, United States East West Bancorp, Inc. Full time

    Responsible for providing direct administrative support, oversight and organization to the Senior Manager in a professional and efficient manner. Performs secretarial, clerical and administrative services, some of which are confidential and complex i Administrative Assistant, Administrative, Assistant, Banking, Manager


  • San Francisco, United States The Bay Area Air Quality Management District Full time

    Description The Bay Area Air Quality Management District (Air District) is a regional government agency, committed to achieving clean air to protect the public‘s health and the environment. The Air District accomplishes this goal through regulation of industrial facilities...


  • San Francisco, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in need of a meticulous and coordinated Administrative Assistant to join our team in the Real Estate Property/Facilities Management industry located in San Francisco, California. As an Administrative Assistant, you will be integral in managing expense reports, addressing customer needs, and ensuring efficient data...


  • San Francisco, United States Career Group Full time

    Our client, a Venture Capital firm, is seeking an incredible Administrative Assistant to support a Partner and senior team member at their firm. This role will entail core high-touch and strategic administrative tasks including extensive travel arrangements, calendar/scheduling management, meeting logistics, assisting with presentations, serving as a...


  • San Francisco, United States Mathnasium Full time

    Join our A Team. Across North America and all over the world, Mathnasium Learning Centers are committed to teaching children math so that they understand it, master it, and love it. The Mathnasium Method the result of decades of hands-on instruction Administrative Assistant, Administrative, Assistant, Math, Education


  • San Francisco, United States Van Der Hout LLP Full time

    Van Der Hout LLP is a nationally renowned, full-service immigration and nationality law firm located in San Francisco's Union Square. The firm was founded in 1980, and it now has 37 staff (attorneys, paralegal and admin support). It represents clients in a wide range of immigration matters. Van Der Hout LLP is looking for a detail-oriented and organized...


  • San Francisco, United States Front Porch Full time

    Position Description, Modified The Administrative Assistant I maintains the smooth, day-to-day operation of the reception area and provides administrative support to staff and customer service to residents, visitors, vendors and the public. The "Front Desk" Procedures Manual details job procedures and responsibilities. Responsibilities: *Maintains day-to-day...


  • San Francisco, United States Restaurant Depot Full time

    Position Title: Administrative Assistant Department: Administrative (Branch Level) Supervisor: Branch Manager FLSA: Non-exempt Position Summary: Performs Human Resources Related duties at the administrative level and may carry out responsibilities in some or all of the following functional areas: payroll, benefits, employee relations, new hire orientation,...


  • San Francisco, United States KellyMitchell Group Full time

    $24.50 - $35.00 (est. hourly)Job Summary:Our client is seeking an Administrative Assistant to join their team! This position is located in San Francisco, California.Duties:Provide high-level Executive Assistant support to senior leadership, including the CEO and Vice Presidents, ensuring seamless day-to-day operationsManage complex calendars, coordinate...


  • San Francisco, California, United States ASARCO LLC Full time

    We are seeking a highly organized and detail-oriented Administrative Assistant to join our team at {company}.The successful candidate will be responsible for a variety of administrative tasks, including answering phones, responding to emails, and managing schedules. They will also be responsible for maintaining accurate records and providing exceptional...


  • San Francisco, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Sr. Administrative Assistant to join our team in San Francisco, California. In this role, you will primarily be assisting in managing administrative tasks and ensuring the smooth operation of our office. Furthermore, you will act as a key point of contact for all communications and manage the front desk duties....


  • San Francisco, United States The John Stewart Company Full time

    Under the direction of the Property Manager, the Administrative Assistant is responsible for assisting with the overall operation of the facility. They must relate well to people, have demonstrated sensitivity to and interest in the targeted clientel Administrative Assistant, Administrative, Assistant, Property Management


  • San Francisco, United States Krohn, Watters & Hicks, LLP Full time

    Company DescriptionKrohn, Watters & Hicks, LLP is a premier public accounting firm located in the heart of San Francisco’s Financial District. The firm specializes in proactive tax planning, consulting, and comprehensive compliance services for closely-held businesses and high-income individuals. Our tailored approach focuses on finding unique solutions...


  • San Francisco, United States Institute of Inspection , Cleaning and Restoration Certification Full time

    Position Overview Successful candidates will have experience in an office setting. Position assists the business owners, management team and team members with a variety of tasks including processing invoices, collecting payments, customer service follow up, answering phones, using a multiple types software and interfacing with customers and suppliers....


  • San Francisco, United States US Tech Solutions Full time

    The Senior Administrative Assistant provides support to meet the business needs of company upper management. Under moderate supervision, this job is meets the daily requirements of upper management and various other office needs, including operational tasks, organizational duties and office-wide coordination efforts. Key Responsibilities and Duties: Serves...


  • San Francisco, United States US Tech Solutions Full time

    The Senior Administrative Assistant provides support to meet the business needs of company upper management. Under moderate supervision, this job is meets the daily requirements of upper management and various other office needs, including operational tasks, organizational duties and office-wide coordination efforts. Key Responsibilities and Duties: Serves...


  • San Francisco, United States Workday Full time

    About The Role. Workday is looking for a Senior Administrative Assistant to support our dynamic sales leaders. In this role, you will support a Area Vice President and Regional Vice President of Sales in North America. We are looking for a well-organ Administrative Assistant, Administrative, Senior, Vice President, Assistant, Communications, Technology