Legal Receptionist Intake Specialist

3 weeks ago

Houston, United States Hinojosa Law PLLC Defunct Full time

Benefits:

401(k)

401(k) matching

Health insurance

Paid time off

Plaintiff's personal injury litigation firm is seeking a Legal Receptionist / Intake Specialist to become a part of our growing team. Fluent in both English and Spanish is required. Experience in a law office setting is preferred, but not required.

Responsibilities / Duties:

Meet, greet, and screen new potential clients over the phone or in person

Answer and route incoming calls on a multi-line telephone system and take detailed messages as needed.

Perform clerical duties such as filing, copying, faxing, emailing, etc.

Ensure neatness of lobby and conference room areas.

Monitor reception area so that non-employees are not permitted into the office without being identified.

Provide interpreting and translating services (both verbal conversation and reading and translating written documents) for Spanish-speaking clients.

Onboard new clients by gathering, processing, and managing information through the firm’s system

Enter and set up new client information into the firm’s database

Make follow up calls to potential new clients and gather missing documents

Regularly email management with new intakes for case assignment

Assist in updating the firm’s spreadsheets as cases are signed up

Draft and send out drop notices, letters of protection, and letters of representation

Gather incident reports and police reports for case evaluation

Perform other duties as assigned

Requirements

Fluent in Spanish and English

Strong written, proofing, and verbal communication skills required

Excellent customer service skills

Compassionate and able to handle sensitive and confidential information

Ability to prioritize tasks, manage time properly, and work independently

High attention to detail and organizational skills

Due to constant client contact, must be customer-service oriented and present a professional image

Ability to thrive in a fast-paced, dynamic environment

Must be on time to work, dependable and reliable

Preferred Skills

High school diploma or equivalent, Bachelor’s degree preferred

Familiarity with Google Workspace tools such as Google Docs and Google Sheets

Proficient in data entry

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