IT Specialist- End User Support

3 weeks ago

West Liberty, United States cb20 Inc Full time

Short-term Engagement available for 3 and 6 months.

The IT Specialist - End User Computing provides the needed technical support to enable users to perform their business activities at multiple locations. Ensure IT issues are escalated to the appropriate support team with urgency. Self-driven to solution and project manage new technologies to support business needs while working with site leadership and key business personnel, IT SMEs and technology partners. Helps to develop an overall site technology strategy while aligning with global IT towers. Have a continuous improvement mindset with a sense of ownership for all site related IT initiatives and support.

Key Tasks, Deliverables & Objectives:

  • Prioritize and facilitate support issues as needed. (Included but not limited to Break-Fixes, Site Projects, IT initiatives and Compliance activities). Additionally, this person provides administrative functions in coordinating site activities.
  • Acts as a "site advocate" to facilitate the resolution of issues, large or small with a sense of urgency. Owns larger issues while working with other support teams until resolution.
  • Develops key relationships with site leaders and user base, monitors user experience.
  • Provides C-Level support for incidents and requests.
  • Drive the adoption of new technologies to support business needs. Be a key thought leader for IT strategies and solutions. Create relationships with key partners to help drive solutions.
  • Assists in or manages planning and executing for IT projects in his or her region incl. coordination with local parties to inform of new technologies.
  • Responsible to promote, enforce, and sometimes create IT policies, processes & standards.
  • High professional ethics and respect administrative policies and committed to deliver IT world class services.
Minimum Qualifications
  • Working experience in Microsoft products
  • Working experience in WAN, LAN topology and support
  • Working experience to install, configure and set-up workstations, servers, printers.
  • Ability to physically rack, stack IT equipment across multiple locations around the sites and able to walk long distances based on site location requirements.
  • In possession of a driver's license (preferably having own car)
  • English (spoken and written) skills are required.
  • Must be fluent in Microsoft Office/O365 Outlook, Excel, Word, PowerPoint, and Project; Visio skills also preferred.
  • Working experience with Avaya phone system (optional)
  • Working experience in WAN, LAN topology and support
  • Working experience to install, configure and set-up workstations, servers, printers, locations, management meetings, projects and reviews.
  • In possession of a driver's license (preferably having own car)
  • 5-10 years of proven experience in IT customer support and business partnership
Education
  • Bachelor's degree in computer science or related field or commensurate experience.
  • IT Support Certifications (Microsoft, A+, etc.)

Physical Requirements/Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to sit; talk and hear, use hands to type, handle or feel. The employee is frequently required to reach with hands and arms. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading. May require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, lift, carry and move light to medium weight. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and learn technical information. Light lifting is required. The environment for this position is an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • End User Support Analyst

    3 weeks ago

    West Chester, United States RESILIENCE US INC Full time

    A career at Resilience is more than just a job - it's an opportunity to change the future. Resilience is a technology-focused biomanufacturing company that's changing the way medicine is made. We're building a sustainable network of high-tech, end-to-end manufacturing solutions to better withstand disruptive events, serve scientific discovery, and reach...

  • End User Support Analyst

    15 hours ago

    West Chester, United States RESILIENCE US INC Full time

    A career at Resilience is more than just a job - it's an opportunity to change the future. Resilience is a technology-focused biomanufacturing company that's changing the way medicine is made. We're building a sustainable network of high-tech, end-to-end manufacturing solutions to better withstand disruptive events, serve scientific discovery, and reach...

  • IT Director, End User Computing

    2 weeks ago

    West Des Moines, United States Sammons Full time

    What you can expect as the IT Director of End User Computing: Join our forward-thinking organization as the IT Director of End User Computing, where you will spearhead our efforts to optimize technology interfaces and tools for all users. This pivotal role demands a blend of technical proficiency, visionary leadership, and strategic acumen to enhance...

  • IT Director, End User Computing

    4 weeks ago

    West Des Moines, United States Sammons Financial Group Companies Full time

    West Des Moines West Des Moines, IA 50266, USA What you can expect as the IT Director of End User Computing: Join our forward-thinking organization as the IT Director of End User Computing, where you will spearhead our efforts to optimize technology interfaces and tools for all users. This pivotal role demands a blend of technical proficiency, visionary...

  • IT Director, End User Computing

    1 month ago

    West Des Moines, United States Sammons Full time

    What you can expect as the IT Director of End User Computing: Join our forward-thinking organization as the IT Director of End User Computing, where you will spearhead our efforts to optimize technology interfaces and tools for all users. This pivotal role demands a blend of technical proficiency, visionary leadership, and strategic acumen to enhance...

  • End User Administrator I

    2 days ago

    West Columbia, United States Lexington Medical Center Full time

    Under the direction of ITS Technical Services leadership, supports the End User Computing team by installing, configuring, and monitoring all end user computing devices, including desktops, laptops, thin clients, and LMC provided mobile devices. Part Administrator, Support, IT, Technology, Healthcare, Device

  • Computer User Support Specialist with Security Clearance

    1 week ago

    West Mifflin, United States IMG Information Management Group, Inc. Full time

    Opportunity IMG is looking for a cleared Computer User Support Specialist to be responsible for providing help desk services to coordinate and respond to incidents and service requests made by end users, technical staff, and external vendors. Indvidual will be first-line role, possessing the technical skills to work with end users (customer personnel and...

  • Computer User Support Specialist with Security Clearance

    10 hours ago

    West Mifflin, United States IMG Information Management Group, Inc. Full time

    Opportunity IMG is looking for a cleared Computer User Support Specialist to be responsible for providing help desk services to coordinate and respond to incidents and service requests made by end users, technical staff, and external vendors. Indvidual will be first-line role, possessing the technical skills to work with end users (customer personnel and...

  • ITS Field Support Spec II

    2 weeks ago

    West Hartford, United States Hartford Healthcare Full time

    Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Occasional On-call Responsibilities Work where every moment matters.Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticuts most...

  • Desktop Support Specialist

    5 days ago

    West Lebanon, United States Ledyard National Bank Full time

    Job DescriptionJob DescriptionThe Desktop Support Specialist is responsible for providing support and maintenance within the organization’s desktop computing environment. As the primary contact for the internal Help Desk, you will install, diagnose, repair, maintain, and upgrade PC hardware and peripheral equipment. Additionally, you will troubleshoot...

  • Desktop Support Specialist

    19 hours ago

    West Lebanon, United States Ledyard National Bank Full time

    Job DescriptionJob DescriptionThe Desktop Support Specialist is responsible for providing support and maintenance within the organization’s desktop computing environment. As the primary contact for the internal Help Desk, you will install, diagnose, repair, maintain, and upgrade PC hardware and peripheral equipment. Additionally, you will troubleshoot...

  • Help Desk Support Service Specialist

    4 weeks ago

    Liberty, United States GDIT Full time

    Job Description: Help Desk Support Service Specialist - Intermediate – TS/SCI required Transform technology into opportunity as a Help Desk Support Service Specialist - Intermediate with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part...

  • UX/User Research Specialist

    4 hours ago

    West Valley City, United States Vaco Full time

    About the Role: As a User Research Specialist, you will play a pivotal role in leading our organization through a critical transition from Tableau to PowerBI. Your primary focus will be on understanding user needs, conducting comprehensive research, and designing solutions that facilitate a smooth migration process. This role requires a blend of technical...

  • Help Desk Support Service Specialist

    2 weeks ago

    Liberty, United States GDIT Full time

    Job Description: Help Desk Support Service Specialist - Intermediate – TS/SCI required   Transform technology into opportunity as a Help Desk Support Service Specialist - Intermediate with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful...

  • Deskside Support Specialist

    4 days ago

    West Point, United States Sira Consulting Inc Full time

    **Responsibilities**: **REQUIREMENTS**: - Strong hands on experience needed on end user support for Windows PC and Mac related issues - Ability to assign and work on incident tickets through Service Now. - Ability to support meeting rooms including the TV's, polycom and other audio/Video conferencing hardware. - Ability to support new user onboarding and...

  • Technical Support Specialist

    21 hours ago

    West Palm Beach, United States WGI Full time

    Overview: We are seeking a **Technical Support Specialist **to be part of our team in our Corporate Headquarters in West Palm Beach. In this position you will be responsible for supporting users locally and remotely with IT related issues. At WGI, you will find talented, passionate associates providing exceptional service in collaborative, team-driven...

  • Help Desk Support Service Specialist

    1 week ago

    Fort Liberty, United States General Dynamics Information Technology Full time

    Help Desk Support Service Specialist - Intermediate - TS/SCI required Transform technology into opportunity as a Help Desk Support Service Specialist - Intermediate with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how...

  • Computer Support Specialist

    1 month ago

    West Palm Beach, United States Vets Hired Full time

    About the job Computer Support Specialist Summary of Job Functions Answer user inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLAs. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software....

  • IT Desktop Support Specialist

    1 day ago

    West Point, United States K-Tek Resourcing Full time

    Job DescriptionJob DescriptionJob Title:  Deskside Support  Location:   West Point, VADuration:   Long Term ContractResponsibilities:Strong hands on experience needed on end user support for Windows PC and Mac related issuesAbility to assign and work on incident tickets through Service Now.Ability to support meeting rooms including the TV's, polycom...

  • Customer Support Specialist

    2 weeks ago

    West Valley City, United States Nursa Full time

    Nursa is a healthcare platform that directly addresses the severe staffing challenges confronting the U.S. healthcare system by connecting qualified registered nurses (RNs), licensed practical nurses (LPNs), and certified nursing assistants (CNAs) seeking flexible work with facilities in need of help. Founded in 2019, we are a rapidly expanding venture...