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    2 months ago

    Houston, United States Aldine ISD Full time

    Position Type: Technology/Desktop Support Technician-Technology Date Posted: 4/15/2024 Location: Bamberg Prof Dev And Resource Ctr Closing Date: 05/21/2024 Attachment(s): Desktop Support Technician.pdf Desktop Support Technician.pdf

  • Desktop Support Technician

    4 weeks ago

    Houston, United States A3 Solutions, Inc. Part time $18 - $20

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  • IT Desktop Support Technician

    3 weeks ago

    Houston, United States CSS Full time

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  • IT Desktop Support Technician

    3 weeks ago

    Houston, United States CSS Full time $20 - $25

    Job DescriptionJob DescriptionCSS is working with a nationally ranked law firm seeking a detail oriented and enthusiastic IT Desktop Support Technician. The IT Desktop Support Technician will be onsite. The Desktop Support Tech provides desktop and server administration support to the Houston, Cy-fair, Conroe, Texas City, Richmond, Liberty, Beaumont,...

  • Desktop Support Technician

    4 weeks ago

    Houston, United States The Brixton Group, Inc. Full time

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  • Desktop Support Technician

    4 weeks ago

    Houston, United States Intellegens, Inc. Full time

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  • Desktop Support Technician

    4 weeks ago

    Houston, United States Intellegens, Inc. Full time

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  • IT Desktop Support Technician

    3 weeks ago

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  • IT Desktop Support Technician II

    1 month ago

    Houston, United States VC5 Consulting Full time

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  • IT Desktop Support Technician II

    1 month ago

    Houston, United States VC5 Consulting Full time

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  • IT Desktop Support Technician

    4 weeks ago

    Houston, United States PrideStaff - Houston (Southwest) Full time

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  • Desktop Support Technician

    3 weeks ago

    Houston, United States Crox Consulting Inc Full time

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  • Senior Desktop Support Technician

    4 weeks ago

    Houston, United States Primary Services Full time

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  • Senior Desktop Support Technician

    4 weeks ago

    Houston, United States Primary Services Full time

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  • Desktop Support Technician II

    1 month ago

    Houston, United States Strategic Systems Full time

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  • Desktop Support Technician 3rd shift weekend

    5 days ago

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  • Desktop Support Technician 3rd shift weekend

    5 days ago

    Houston, United States Kraft & Kennedy, Inc. Full time

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  • Desktop Support Technician

    2 weeks ago

    Houston, United States ESP Global Services Full time $48,000 - $50,000

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  • Information Technology Desktop Support

    1 month ago

    Houston, United States VC5 Consulting Full time

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  • Information Technology Desktop Support

    1 month ago

    Houston, United States VC5 Consulting Full time

    IT Desktop Support Technician IIPosition Summary:The Field Support Specialist will provide a combination of project management and technical coordination for infrastructure projects and operational initiatives based on business requirements from both corporate and field offices, as defined by the scope of the project. The primary focus of this position is to...

Desktop Support Technician

2 months ago

Houston, United States Williston Financial Group Full time

MyHome, a Williston Financial Group company, provides technology, data security, and marketing services to the real estate and mortgage industries. The technology solutions and programs offered by WEST streamline the real estate transaction process, increase transparency, and reduce costs for real estate agents, brokerages, title companies, lenders, and the consumers they serve. To learn more or sign up for the service, visit www.westprotect.com.

Job Purpose:

This position is located in the Houston, Texas area. Must be able to work in the office, not a remote position

The Desktop Support Technician role will solve complex problems involving broad, in-depth product knowledge. This role will drive customer communication and keep the customer informed at all times, always having customer satisfaction as the primary goal. The Help Desk Technician's goal is to provide best-in-class and high quality technical support for the assigned core technology and be able to work on difficult customer issues.

Essential Job Functions:

  • Engage in WFG company culture that emphasizes engagement in our 4 Cs, quality of work and high performance.
  • Monitor Service Desk for tickets and respond to technical support requests by using various tools and processes to troubleshoot and isolate issues.
  • Enter and/or update new/existing tickets and keep users informed of status.
  • Provide event root cause investigation as necessary.
  • Document procedures and application troubleshooting steps as necessary.
  • Escalate complex technical issues to IT Operations for continued support.
  • Work with IT Operations and application support teams to troubleshoot and document application and system issues.
  • Communicate with internal users, and other Helpdesk Technicians regarding case status, prioritization, and resolution plans.
  • Establish a close working relationship across multiple departments.
Knowledge, Skills and Abilities:
  • Ability to prioritize, plan, organize, and complete multiple tasks/projects within assigned time lines.
  • Superior analytical and problem solving skills to make decisions, and discernment to consult with co-workers when needed to resolve issues.
  • High energy; ability to get things done.
  • Excellent oral and written communication skills.
  • Ability to work effectively with cross-functional departments.
  • Must have strong teamwork skills and have demonstrated ability to interface with all levels of employees.
  • Must have excellent written and verbal communication skills.
  • Must be able to self-manage time and strategically contribute to the IT and application development teams.
Basic Qualifications:
  • Familiarity and comfort with current software technology and tools, including Microsoft Office 2010--2016 applications such as Outlook, Word and Excel.
  • Working knowledge of help desk software and remote control support.
  • Detail oriented with the ability to follow procedures.
  • Must be able to multitask and prioritize tasks based on severity and customer impact.
  • Technical degree in computer science/IS and operations and/or equivalent 2 years work experience.
  • Application support experience.
  • Must successfully pass a criminal history background check.
Preferred Qualifications:
  • Experience in a NOC or Technical Call Center is a plus.
Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Requirements/ADA:

No unusual physical requirements. Requires no heavy lifting, and nearly all work is performed in a comfortable indoor facility.

Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor.

Job frequently requires sitting, handling objects with hands.

Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 10 lbs.

Vision requirements: Ability to see information in print and/or electronically.

Position Type/Expected Hours of Work:

Days and hours of full -time position are Monday through Friday, 8:00 a.m. to 5 p.m. Part-time positions may be considered.

Travel:

Travel may be expected for this position.

Other details
  • Job Function n/a
  • Pay Type Hourly
  • Min Hiring Rate $60,000.00
  • Max Hiring Rate $75,000.00


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