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IT Support Specialist

2 months ago

Madison, United States Access Community Health Centers Full time
IT Support Specialist

Position Summary

The Information Technology (IT) Support Specialist position is an integral component of Access’ dedication to stewardship in its mission of improving the health and lives of its patients. The IT Support Specialist handles and resolves daily IT issues and concerns of end users in efficient and timely manner. This work is done through a partnership with UW Health Information Systems, who provides IT services to Access.

The primary areas of responsibility include providing daily assistance to end users, listening to their needs, and determining what type of actionable direction is needed, as well as researching telecommunication and IT problems and developing solutions, and providing technical and troubleshooting assistance. Other areas of responsibility include tracking service tickets, ordering supplies, managing inventory, and supporting dental software. This role will assist and work closely with UW Health Information Systems to ensure daily workflow and priorities are met.

Desired candidate would have the following qualifications:

Required Qualifications:
  • Associate or bachelor's degree in information technology or computer networking
  • A minimum of five (5) years of experience in technical support, application support, and/or help desk support
  • Knowledgeable about standard concepts, practices, and procedures, within an Information Technology department
  • Proficiency with MS Office, including Excel and Word, as well as electronic mail and internet applications
  • Ability to communicate with both technical and non-technical end-users
Desired Qualifications:
  • Professional certification(s) in information technology and/or telecommunications fields
  • Experience with ServiceNow Ticketing System
  • Experience in purchasing and with vendor relationships
  • Experience in a health care related setting
  • Familiarity with Voice Over Internet Protocol (VoIP) telephone systems or telecommunications work experience
  • Experience with health care and/or dental software products


Compensation and Benefits:

Our total compensation package includes competitive wages, plus a full range of attractive benefits for regular full and part time staff working a minimum of 20 hours per week and includes:

Health insurance

Dental insurance

Vision insurance

Life insurance

Long and short-term disability insurance
401(k) retirement plan (100% vested with employer match)

Paid time off program – hours given upfront for vacation, personal and sick time
Up to 9 paid holidays

Relocation assistance

Continuing education

Tuition reimbursement
Flexible spending plans

Transportation program

Employee Assistance Program (EAP)

Childcare referral program

Health savings account

Pay range starts at $25 hourly and is adjusted according to relevant work experience

Support our mission and values:

Improving health. Improving lives.

Our shared values are the guiding principles which lie at the core of the work we do every day. They reflect our culture and our commitment to those we serve.

Compassion

Listen to our patients, staff and community to understand their needs and provide care with empathy and respect

Inclusion

Provide care and build community that respects the personal, social and cultural diversity reflected in our patients and staff.

Stewardship

Use the resources we are given effectively and efficiently, and we value innovation.

Equity

Believe that every person deserves quality healthcare to help them overcome barriers and create new opportunities.

Community

Work together with healthcare organizations and local partners to improve the health of our community and expand care to those with limited access.

COVID-19 Vaccine:

Proof that you are fully vaccinated is a condition of employment. Access Community Health Centers will provide reasonable accommodations to individuals who cannot be vaccinated because of a disability or sincerely held religious beliefs when doing so does not compromise the safety of others or impose an undue hardship on our organization.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status