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Student Success Coach

3 months ago

Birmingham, United States Birmingham Promise Full time

Overview: The Birmingham Promise Student Success Coach is a pivotal role responsible for providing outreach and intervention services to students enrolled at Birmingham Promise's postsecondary college partner institutions. Through regular interactions with students, the coach ensures their academic, financial, and social success. Collaborating with university departments, the coach plays a crucial role in monitoring and supporting Birmingham Promise students, contributing to their overall success.

Essential Responsibilities:
● Provide personalized support and success coaching for Birmingham Promise students at assigned College campuses.
● Cultivate a friendly, supportive environment, addressing individual needs and assisting students in overcoming obstacles to success.
● Utilize coaching and academic counseling techniques for proactive, one-to-one student conversations, recognizing the unique needs of Birmingham Promise students.
● Conduct ongoing outreach to students based on academic, financial, and socio-emotional risk factors.
● Utilize Customer Relationship Management (CRM) tools, such as Salesforce, for case management and data management.
● Collaborate with student support offices, acting as a liaison between students and postsecondary institutions, ensuring a seamless transition from admissions to graduation.
● Stay updated on relevant policies and procedures of assigned postsecondary institutions.
● Develop, maintain, and enhance relationships with colleagues, advisors, staff, and faculty to support student enrollment and success.
● Create and implement individualized success plans and proactive strategies focused on academic success and persistence.
● Conduct individual meetings with students to assess the progression of academic, personal, and professional goals.
● Maintain a weekly in-person presence on the Community College campus for scheduled sessions.
● Maintain accurate data on students at the community college. Required Education and Experience:
● Bachelor's Degree in Higher Education, Counseling, or related field preferred.
● Minimum of 2 years of experience in student support on a college campus.
● An equivalent combination of education and/or experience may be considered. Preferred Qualifications:
● Previous experience in a student success coaching role.
● Familiarity with college systems and structures.
● Experience working with underserved and first-generation college students.

Skills :
1. Communication : Exceptional verbal and written communication skills to effectively engage with students, colleagues, and other stakeholders.
2. Coaching and Counseling Techniques : Proficient in utilizing coaching and academic counseling techniques to address individual needs and guide students toward success.
3. Collaboration: Strong collaborative skills to work effectively with student-facing departments, advisors, staff, and faculty, facilitating a supportive environment for students.
4. Data Management: Ability to maintain accurate and up-to-date data on students, ensuring efficient tracking of their progress and needs.
5. Problem Solving : Adept at identifying obstacles to student success and implementing proactive strategies to overcome challenges.
6. Knowledge of Higher Education Policies : In-depth understanding of relevant policies and procedures of postsecondary institutions, ensuring compliance and informed support.
7. Relationship Building : Proven ability to develop and enhance relationships with students, colleagues, and other stakeholders, fostering a sense of community and support.
8. Time Management: Strong organizational and time-management skills to coordinate various activities, including individual and group meetings, outreach efforts, and campus presence.
9. Technology Proficiency : Familiarity with online communication tools, email platforms, and data management systems to facilitate effective communication and outreach.
10. Adaptability: Ability to adapt to evolving student needs and institutional dynamics, ensuring effective support in a dynamic educational environment.
11. Empathy: A high level of empathy and understanding of the challenges faced by students, demonstrating a commitment to their overall well-being and success.
12. Proactive Outreach : Demonstrated ability to proactively reach out to students based on academic, financial, and socio-emotional risk factors, ensuring timely support.
13. Cultural Competence : Skilled in working with students of diverse cultures and ethnic backgrounds, fostering an inclusive and supportive environment for all. This skill set is essential for the Student Success Coach to excel in providing comprehensive support and contributing to the success of Birmingham Promise students.

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EEO Statement :

Birmingham Promise provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Birmingham Promise complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Birmingham Promise expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.