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Associate, Operations Strategy

4 months ago

Plano, United States Hyundai Capital Bank Europe Full time

Who We Are: Through our service brands Hyundai Motor Finance, Genesis Finance*, and Kia Motors Finance, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing. And, through these dealerships, we provide indirect vehicle financing and leasing solutions to over 1.7 million retail customers.

Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative. 

From our various engagement programs to the unique design of our offices, we strive to foster a connected, fun, positive and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and thrive to be passionately invested in HCA's success.

Global One Company:

Many countries. One identity.  Hyundai Capital has offices across the world, including China, Canada, the United Kingdom, Germany, Russia, Brazil and Korea.  Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: light, collaboration, elements of nature and symmetry.

General Summary:

Associate, Operations Strategy & Analytics Operation will assist in analyzing and monitoring operational performance within the Collections & Recovery departments. This position collaborates with high performing teams to develop and enhance visibility into operations, portfolio, and strategy performance, and come up with actionable recommendations utilizing data to help improve the business.

All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

Duties and Responsibilities:

1.     Extract and manage complex data from various data sources to analyze, report, and communicate findings to key stakeholders

2.     Identify business challenges and opportunities for improvement

3.     Develop hypotheses to problem statements, test and analyze utilizing champion/challenger framework

4.     Work closely with colleagues across Hyundai Capital America and other business partners, including: IT, Sales, Finance and others to drive improvement in quality, service, and profitability

5.     Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance

6.     All other duties as assigned

Knowledge and Skills:

·         Strong PC skills; SQL, AWS, SAS, Tableau, Microsoft Access, Excel, Word, and Power Point