IT Support Technician
3 weeks ago
IT Support Technician - Holbrook, NY
We are looking to add an IT support technician to our rapidly growing company in our IT department located in Holbrook NY
IT Support Technician Job description
Job Responsibilities:
Assist in the day-to-day activities in the IT department
Help with the Setup and deployment of hardware for new locations
Configure and test equipment prior to deploying
Answer tickets being assigned within the designated SLA time
Escalate tickets as needed to more senior members of the team
Write technical documents for non-technical staff
Add to the catalog of standard problems and solutions for the IT department
Reach out to vendors and ISPs when needed to resolve onsite issues.
Job Qualifications:
Possess excellent customer service skills
Have experience working Active Directory
Knowledge of managing user accounts in a hybrid Office 365 environment
Be able to work well in a team with onsite and remote team members
Prioritizing time sensitive issues and multitasking in a corporate environment
Write step by step guides for non-technical and technical employees
Have a year or more working in a helpdesk environment
Knowledge of the OSI 7-layer TCP/IP networking model
Experience with different Wireless devices IOS and android
Be a team player with a positive attitude
Ability to work a flexible schedule Tuesday - Saturday most weeks.
Knowledge of networking equipment such as routers, firewalls, and switches
Experience supporting Ophthalmic equipment a plus - deploy 5-10 a month minimum
Lifting of equipment daily and other duties as assigned by the Director of IT
What we offer:
Career Development Opportunity
PTO and paid Holidays
Health benefits with company contribution for single coverage
Vision, Dental & Life benefits
401K plan
FSA & HSA choice
Strong company culture
Salaried position - 60-65k annually, compensation based on experience (paid bi-weekly). Annual Reviews.
It is the policy of 2020 Vision not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
If interested and have all the above qualifications please contact me at lmoreno@
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