IT Support Technician

3 weeks ago


Holbrook, United States 2020NOW Vision Services LLC Full time

IT Support Technician - Holbrook, NY

We are looking to add an IT support technician to our rapidly growing company in our IT department located in Holbrook NY

IT Support Technician Job description

Job Responsibilities:

       Assist in the day-to-day activities in the IT department

       Help with the Setup and deployment of hardware for new locations

       Configure and test equipment prior to deploying

       Answer tickets being assigned within the designated SLA time

       Escalate tickets as needed to more senior members of the team

       Write technical documents for non-technical staff

       Add to the catalog of standard problems and solutions for the IT department

       Reach out to vendors and ISPs when needed to resolve onsite issues.

Job Qualifications:

       Possess excellent customer service skills

       Have experience working Active Directory

       Knowledge of managing user accounts in a hybrid Office 365 environment

       Be able to work well in a team with onsite and remote team members

       Prioritizing time sensitive issues and multitasking in a corporate environment

       Write step by step guides for non-technical and technical employees

       Have a year or more working in a helpdesk environment

       Knowledge of the OSI 7-layer TCP/IP networking model

       Experience with different Wireless devices IOS and android

       Be a team player with a positive attitude

       Ability to work a flexible schedule Tuesday - Saturday most weeks.

       Knowledge of networking equipment such as routers, firewalls, and switches

       Experience supporting Ophthalmic equipment a plus - deploy 5-10 a month minimum

       Lifting of equipment daily and other duties as assigned by the Director of IT

What we offer:

       Career Development Opportunity

       PTO and paid Holidays

       Health benefits with company contribution for single coverage

       Vision, Dental & Life benefits

       401K plan

       FSA & HSA choice

       Strong company culture

       Salaried position - 60-65k annually, compensation based on experience (paid bi-weekly). Annual Reviews.

It is the policy of 2020 Vision not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

If interested and have all the above qualifications please contact me at lmoreno@


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