Service Manager

3 months ago

Holbrook, United States Komatsu Full time

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

What Komatsu Offers
  • Industry competitive wages
  • Comprehensive benefits package
  • Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more
  • Employee recognition, career development opportunities, and excellent job security
  • Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
Job Overview

Lead the service department to ensure maximum profit and customer satisfaction. Direct the employees to work in a safe environment. Manage the department to achieve operation goals.

Key Job Responsibilities
  • Ensure the safety of the employee and work environment.
  • Develop plans to achieve department goals for quality and efficiency.
  • Manage accounts receivables as defined in business plan as well as manage the service department to operate within the guidelines set by our manufacturers policies and procedure.
  • Ensure proper training is provided for the service technicians and service administration.
  • Work with factory representatives to ensure warranty factory campaigns are completed.
  • Enforce high work standards for quality and professional service.
Qualifications/Requirements
  • Must be able to apply the seven principles of the KOMATSU Way to their everyday work activities where applicable.
  • High school degree & some college preferred.
  • Construction equipment and industry knowledge.
  • Some excavating and grading knowledge.
  • Knowledge of software and technology applications preferred.
Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #LI-CB1

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