Desktop Support Technician

6 days ago


Nashua, United States HRU Inc Technical Resources Full time
Desktop Support Technician

Location: Nashua, NH

Contract: 7 months (potential for extension or direct hire; temp-to-perm goal)

Pay Rate: $33-35.97/hour with optional PTO

Schedule: 9x80, 7:30 AM - 5:00 PM (some overtime expected)

Travel: Local travel between Nashua, Merrimack, and Manchester sites

Onboarding Requirements: Background check and drug screening

Position Description

The Desktop Support Technician will:
  • Provide support for computer users, including hardware, software, and network installations to meet personal computer needs
  • Conduct Windows 11 upgrades and deploy replacement machines
  • Diagnose and troubleshoot issues with single or multiple systems, which may involve coordinating with vendors
  • Perform diagnostic reviews and create error reports as needed to resolve issues
  • Support computer-related projects, policy implementation, and studies in the assigned area
  • Assist in developing standardized operational management reports to identify and address system issues
  • Research and analyze hardware/software options, making recommendations and providing purchasing information to meet user needs
  • Diagnose and resolve moderate end-user issues with hardware/software, including remote access software
  • Set up new computers and coordinate workstation upgrades or replacements
  • Assist with the deployment of new software platforms
  • Track user requests and maintain complete case histories, verifying resolution before closing cases
  • Provide Tier-1 support during peak hours and high-demand situations after necessary training
Required Skills
  • Proficiency in M365/O365 migrations (mandatory)
  • Experience with Mobile Device Management (MDM) solutions; Intune preferred (other platforms acceptable)
  • Knowledge of computer hardware, software, and terminology
  • Basic problem-solving abilities
  • Strong communication and organizational skills
Preferred Skills
  • Familiarity with the ServiceNow ticketing system
  • Experience with Palo Alto VPN application in desktop support
Required Experience
  • 4 years of relevant experience with a High School Diploma, or
  • 2 years of experience with an Associate's Degree or Technical School Certificate


Required Education: High School Diploma

HRU is an EOE (Equal Opportunity Employer)

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