Desktop Support Technician

3 weeks ago


Nashua NH United States GeoLogics Corporation Full time

Role: Desktop Support Technician

Client: DOD-Aerospace

Location: Nashua, NH

Duration: 6-month contract w/ possible extension

Hourly Rate: up to $37/hr (W2, non-benefited)

You must be a US Citizen to apply.


Position Description:

  • Supports computer users with the installation of hardware, software, and networking components to meet personal computer needs.
  • Performs Windows 11 upgrades and deployment of new replacement machines.
  • Diagnoses and troubleshoots problems with individual or multiple computer systems to maintain proper functioning.
  • Resolves issues, including contacting and assisting vendors as needed.
  • Conducts diagnostic reviews and produces error reports as requested by customers to identify and correct problems.
  • Configures new computers and coordinates the workstation upgrade and replacement process.
  • Participates in the deployment of new software platforms.
  • Tracks user requests for equipment, information, and problem reporting by opening cases and maintaining accurate, up-to-date case histories.
  • Verifies with customers that issues are resolved before closing cases.
  • Requires training and the ability to support Tier-1 (Service Desk) during surge hours and high demand.


Required Skills:

  • Experience with M365 / O365 migrations is a hard requirement
  • Experience with MDM is required.
  • IntuneE is preferred
  • Working knowledge of computer hardware, software, and terminology.
  • Working knowledge of ServiceNow Ticketing system a plus.
  • Working knowledge of Palo Alto VPN application as it relates to desktop support is a plus.


If interested in learning more about this position, please submit your resume and I will call back with more information.



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