Desktop Support Technician
3 weeks ago
Job Description:
- Supports computer users with installation of hardware/software and networking components to meet personal computer needs.
- Win 11 upgrades and deploy of new replacement machines.
- Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.
- Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems.
- Assists with computer studies, projects, and implementation of policies throughout area of assignment.
- Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers.
Skills Required:
- Experience with M365 / O365 migrations is a hard requirement Experience with MDM is required.
- We prefer Intune, but please specify if they have used something else.
- Working knowledge of computer hardware, software, and terminology.
- BASIC problem-solving skills.
- Must have good communication skills.
- Good organizational skills.
Skills Preferred:
- Working knowledge of ServiceNow Ticketing system a plus.
- Working knowledge of Palo Alto VPN application as it relates to desktop support.
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