Desktop Support Technician

3 weeks ago


Nashua, United States Zolon Tech Inc. Full time

Job Description:

  • Supports computer users with installation of hardware/software and networking components to meet personal computer needs.
  • Win 11 upgrades and deploy of new replacement machines.
  • Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.
  • Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems.
  • Assists with computer studies, projects, and implementation of policies throughout area of assignment.
  • Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers.

Skills Required:

  • Experience with M365 / O365 migrations is a hard requirement Experience with MDM is required.
  • We prefer Intune, but please specify if they have used something else.
  • Working knowledge of computer hardware, software, and terminology.
  • BASIC problem-solving skills.
  • Must have good communication skills.
  • Good organizational skills.

Skills Preferred:

  • Working knowledge of ServiceNow Ticketing system a plus.
  • Working knowledge of Palo Alto VPN application as it relates to desktop support.


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