Desktop Support Technician
5 days ago
• Supports computer users with installation of hardware/software and networking components to meet personal computer needs.
• Win 7 upgrades and deployment of new replacement machines.
• Diagnoses and troubleshoots problems with individual or multiple computer systems to maintain proper functioning; resolves issues including contacting and assisting vendors.
• Conducts diagnostic reviews and produces error reports as requested by customers to identify and correct any problems.
• Assists with computer studies, projects, and implementation of policies throughout the area of assignment.
• Assists in the design and development of standardized operational management reports to identify issues or monitor computers.
• Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment.
• Diagnoses and resolves moderate end-user hardware/software problems including remote access software.
• Performs new computer configuration and coordinates the workstation upgrade/replacement process.
• Participates in the deployment of new software platforms.
• Tracks user req uests for equipment, information, and problem reporting by opening cases and keeping case histories current and complete.
• Verifies with the customer that the problem has been resolved and closes the case.
Skills Required:
• Experience with M365 / O365 migrations is a hard requirement.
• Experience with MDM is required. We prefer Intune, but please specify if they have used something else. It will be considered.
• Working knowledge of computer hardware, software, and terminology.
• Basic problem-solving skills.
• Good communication skills.
• Good organizational skills.
• Working knowledge of ServiceNow Ticketing system a plus.
Skills Preferred:
• Working knowledge of MS Office 365.
Experience Required:
• 4 years with HS Diploma, 2 years with AA Degree.
Experience Preferred:
• Experience with M365 Migrations.
Education Required:
• HS Diploma.
Education: High School
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