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Technology Services Group

1 month ago

East Syracuse, United States UPS Full time

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: This is not a remote or flex location position; employee is required to come into the facility for their regular schedule. Job Level: Technician II Internal Grade Salary: 009 Work Schedule: Monday - Friday, 8-hour work day, (4:30 pm - 1:00 am) The internal job posting will close on Thursday, August 8th at 11:59 PM EDT Job Summary This position provides day-to-day technical support for network infrastructure and internal desktop systems software and hardware. This position installs, configures, and troubleshoots desktop systems, workstations, servers and network issues. This position maintains passwords, data integrity and file system security. This position provides technical assistance to computer system users and answer questions or resolve computer problems for clients in person and via phone, email, chat, etc. This position provides assistance concerning the use of computer hardware and software, including printing, installation, enterprise systems, e-mail, and operating systems. Responsibilities: • Responds to customer service requests and determines the technical service issue (i.e., software or hardware related) and uphold confidence in TSG. • Communicates with customers by phone to discuss identified problems or concerns and resolve the issues (e.g. hardware or software malfunction, user error, etc.). • Researches identified issues by asking questions, reviewing internet data sites, and/or internal website to identify solutions and facilitate resolution. • Conducts site visits within the district to troubleshoot issue and/or install or upgrade hardware and software if service issue can’t be resolved virtually. • Conducts follow-up with customers to verify issues were resolved completely. • Completes service orders to avoid operational delays in resolving issues. Qualifications: • Ability to communicate highly technical information to both technical and non-technical users • Knowledge of Microsoft Operating Systems (client/server) • Experience with Cisco VPN, Citrix, Ghost, Symantec, Desktop Apps, Active Directory and various Web browsers - Preferred • Technical Certifications such as A+, Network or MCP - Preferred • Technical work experience - Preferred Compensation & Benefits: Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $23.85/hour to $38.75/hou. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This position is eligible for a bonus based on company performance. Hired applicants may be eligible for Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. Company: UNITED PARCEL SERVICE Category: Information Technology Management Requisition Number: R24023431 Location: East Syracuse,New York