Technology Services Support Specialist

4 weeks ago

Syracuse, United States Hanford Pharmaceuticals Full time
Job DescriptionJob Description

Scope of Position:

This position provides on-site support to users and assists with administering, maintaining, installing, and upgrading workstations, printers, applications, and network infrastructure under the guidance of the Manager of Technology Services.

Responsibilities:

  • Maintain current knowledge of relevant network, hardware, and software applications.
  • Work with internal customers on installation and maintenance of hardware and software, install new systems, conduct training, and implement upgrades as directed.
  • Coordinate with vendors to ensure appropriate resolution during system outages or periods of reduced performance.
  • Participate in ensuring information security including administration, identification and eradication of threats, and overall data protection.
  • Assist with installation, administration, maintenance, and upgrades of servers, network, and disaster recovery efforts.
  • Assist with the validation, installation, and maintenance of cGMP systems including records maintenance.
  • Ability to troubleshoot end user hardware and software issues in person and remotely.
  • Perform preventive maintenance per established program.
  • Participate in the development and implementation of standard operating procedures related to departmental functions.
  • Evaluate hardware and software systems and solutions.
  • Provide off-hours support including responding to calls/alarms. Provide coverage for other Technology Services personnel when required.
  • Maintain a clean work environment.
  • Maintain IT storage areas including monitoring inventory.
  • Participate in special projects as required or requested.
  • Comply with safety policies, SOPs, GMPs, and participate in associated training.

Required Education, Experience:

  • Two-year related degree or technical certification (CompTIA A+ or similar).
  • A candidate with a high school degree or GED will be considered with prior relatable work experience.
  • At least 1-3 years’ experience in an IT environment providing exceptional end-user support, preferably a regulated environment.
  • Experience in supporting a Microsoft environment including Windows 7 to 11, Microsoft Office 365, basic networking knowledge, Active Directory, and application support.
  • Experience with Windows Server Technologies (2019+)
  • Experience with corporate antivirus solutions and disaster recovery backup systems.
  • Experience with general networking concepts including switch administration and maintenance, VLAN’s.
  • Experience with FileMaker Pro databases is desirable.
  • Experience working in a regulated environment is desirable.
  • Experience maintaining Security Patches for Microsoft workstations and Servers.

Skills & Abilities:

  • Excellent time management techniques.
  • Advanced interpersonal and communication skills.
  • Initiate and self-motivation.
  • Ability to apply critical thinking.
  • Ability to maintain confidentiality of all internal and external information and processes.
  • Ability to follow personal hygiene standards/procedures according to SOP.
  • Ability to wear protective attire as required.
  • Ability to follow all appropriate SOPs and safety procedures per company guidelines.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to be flexible in work hours.
  • Ability to provide motivational support.
  • Ability to maintain a professional, positive demeanor.
  • Ability to develop and maintain professional workplace relationships with end users.
  • Ability to communicate with internal and external customers in a courteous and professional manner.
  • Ability to work in a fast-paced environment.
  • Ability to pay close attention to detail and coordinate various activities simultaneously.
  • Ability to complete assigned tasks with minimal supervision.

Pay: From $60,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Experience level:

  • 1 year

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • On call
  • Weekends as needed
Company DescriptionPrivately owned and operated since 1846, Hanford Pharmaceuticals is a highly respected contract manufacturer specializing in manufacturing and filling sterile, injectable antibiotics, non-sterile intra-mammary infusions and other pharmaceutical products for veterinary and human use. We offer a competitive salary and benefits package including Roth accounts and 401(k) with an employer match, 12 paid holidays, employee appreciation programs, excellent medical and dental insurance plans, generous vacation benefits, and more EOECompany DescriptionPrivately owned and operated since 1846, Hanford Pharmaceuticals is a highly respected contract manufacturer specializing in manufacturing and filling sterile, injectable antibiotics, non-sterile intra-mammary infusions and other pharmaceutical products for veterinary and human use. We offer a competitive salary and benefits package including Roth accounts and 401(k) with an employer match, 12 paid holidays, employee appreciation programs, excellent medical and dental insurance plans, generous vacation benefits, and more EOE

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