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Business Intelligence Analyst

1 month ago

Boston, United States Bullhorn Full time

For the past 25 years, Bullhorn has dedicated itself to building industry-leading, cloud-based software for the staffing and recruitment industry. Led by the original co-founder, partnered with private equity, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market leader in the recruitment software space while allowing for new opportunities for over 29% of our employees to advance their careers in the past 12 months.

We are a remote-first organization and over 38% of our employees reside outside the United States. Headquartered in Boston, we also have offices in London, Brighton, Rotterdam, Frankfurt and Sydney (just in case you're in the area to stop by). Whether you're local or remote, our vision is to ensure every employee has a sense of belonging, a voice that is heard, and a clear path for success. Your incredible experience as an employee will consist of flexible work hours to ensure a positive work-life balance and use Zoom, Slack, and other tools to stay connected.

About the Role:

This is a 6 month contract. As a Business Intelligence Analyst for the CS & Support organization, you will fill a pivotal role in the CSS Operations team within Bullhorn. You will be responsible for building robust data models and visualizations for the department, and providing data-driven analysis to our leadership team, offering expert consultation on business decisions, driving efficiency and scalability across the organization. You will own the strategy for intake of new requests and building out a comprehensive, actionable reporting suite for all levels within Bullhorn Customer Success & Support. You will work closely with Customer Success, Support, Sales, Services & Technical teams, as well as our Finance partners and represent and promote an efficiency-oriented, operational and workforce management point-of-view in all assigned projects.

You should be business and customer focused, able to work with minimal instruction and oversight, and able to deliver high quality outputs in a dynamic work environment with ongoing and overlapping tasks with time constraints.

As a Business Intelligence Analyst, a typical day might include:

  • Developing and Managing the BI solutions for the CS & Support teams
  • Consulting with business leaders to identify department outcomes, and designing simple to use visualizations to drive performance in line with these goals
  • Providing weekly, monthly and quarterly analysis on departmental KPIs highlighting clear actions for leaders to focus efforts toward improving team performance
  • Consolidating complex data sets into simple and digestible visualizations in Tableau and/or Power BI
  • Break down complex information into understandable terminology and actionable concepts
  • Maintaining robust documentation on work carried to enable
  • Provide insight and analysis to support both strategic initiatives and ad hoc business needs
  • Support weekly, monthly, and quarterly business reviews covering operational metrics, including performance against stated objectives
  • Handle multiple tasks and projects simultaneously
  • Prioritize and own deliverables end to end
  • Some business travel may be required
This job might be for you if you exhibit these skills:
  • 3+ years experience in Tableau
  • 3+ years experience in Power BI
  • 5+ years proven experience in conducting analysis and visualizing data
  • Strong Excel, google sheets, SQL skills and/or other BI tools
  • Inquisitive self-starter who can work independently to turn vision into results
  • Extremely organized and analytical working methods
  • Proven skills for business problem identification, pattern recognition, data collection and preparation, and independent problem solving
  • Growth mindset and flexibility when faced with complex challenges
  • Understand business operations and have a passion for using data to drive better decision making
  • Ability to effectively partner with diverse work groups
  • Ability to clearly and precisely present strategic issues and solutions to senior leadership
  • Comfortable juggling multiple competing priorities
Bonus points for:
  • Experience working with data in a blended (front & back-office) contact center environment
  • Experience working with Customer Success with particular focus on Customer Adoption, Retention and NPS
  • Experience with Salesforce or Gainsight
  • Experience with financial modeling
  • Experience designing processes to improve efficiencies and data validity/cleanliness
What we offer...
  • Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
  • Unlimited Planned Paid Time Off
  • Global Mental Health Support
  • On-Demand Learning & Development
  • Quarterly paid volunteer days
  • Lucrative Employee Referral Program (eligible for prior to your first day)
  • Company-wide mentor program


Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.

We are a people-first culture where everyone's contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.