Current jobs related to Helpdesk Specialist II - Baltimore - Baltimore City Community College

  • Helpdesk Support Specialist II

    3 weeks ago

    Baltimore, Maryland, United States Baltimore City Community College Full time

    Job SummaryA Technical Support Specialist II is responsible for:Providing exceptional customer service skillsResponding to clients' requests for service in a timely manner, researching issues, and resolving each interaction with customer satisfactionEscalating incidents to third-level support when appropriate and following up in a timely mannerEntering...

  • IT Specialist I/ Helpdesk

    4 weeks ago

    Baltimore, United States Baltimore City Community College Full time

    Description/Job Summary Overview: Baltimore City Community College is constantly blending the use of information technology into the everyday functions throughout the College. Therefore, the Client Services Group is committed to meeting our clients' needs and fulfilling the mission of the College. As a member of the Client Services Group, this position...

  • Helpdesk Support Specialist

    4 months ago

    Baltimore, United States BITHGROUP Technologies Full time

    Job DescriptionJob DescriptionCompany Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide...

  • Helpdesk Support Specialist

    4 months ago

    Baltimore, United States BITHGROUP Technologies Inc Full time

    Company Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to...

  • Helpdesk Support Specialist

    4 months ago

    Baltimore, United States BITHGROUP Technologies Inc Full time

    Company Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to...

  • Helpdesk Support Specialist

    3 days ago

    Baltimore, Maryland, United States TriTech Enterprise Systems Full time

    Job Title: Junior Helpdesk SpecialistWe are seeking a skilled Junior Helpdesk Specialist to join our team at TriTech Enterprise Systems Inc. (TriTech). The successful candidate will provide technical support to users in the areas of directories, standard Windows desktop applications, and applications developed under this Contract or predecessors.Key...

  • Junior Helpdesk Specialist

    2 months ago

    Baltimore, United States TriTech Enterprise Systems Full time

    TriTech Enterprise Systems Inc. (TriTech) is seeking several 'Junior Helpdesk Specialists' to support the Maryland Department of Transportation (MDOT), State Highway Administration (SHA), the Office of Information Technology (OIT) project. Responsible Duties: These Junior Helpdesk specialists shall perform the following duties: Provides telephone and...

  • Helpdesk Support Specialist

    6 days ago

    Baltimore, Maryland, United States TriTech Enterprise Systems Full time

    Job Title: Junior Helpdesk SpecialistTriTech Enterprise Systems Inc. is seeking a skilled Junior Helpdesk Specialist to support the Maryland Department of Transportation (MDOT), State Highway Administration (SHA), and the Office of Information Technology (OIT) project.Key Responsibilities:Provide telephone and in-person support to users in the areas of...

  • Junior Helpdesk Specialist

    2 days ago

    Baltimore, United States TriTech Enterprise Systems Full time

    TriTech Enterprise Systems Inc. (TriTech) is seeking several 'Junior Helpdesk Specialists' to support the Maryland Department of Transportation (MDOT), State Highway Administration (SHA), the Office of Information Technology (OIT) project. Responsible Duties: These Junior Helpdesk specialists shall perform the following duties: Provides telephone and...

  • Junior Helpdesk Specialist

    3 months ago

    Baltimore, United States TriTech Enterprise Systems, Inc. Full time

    Job DescriptionJob DescriptionTriTech Enterprise Systems Inc. (TriTech) is seeking several 'Junior Helpdesk Specialists' to support the Maryland Department of Transportation (MDOT), State Highway Administration (SHA), the Office of Information Technology (OIT) project.Responsible Duties:These Junior Helpdesk specialists shall perform the following...

  • Helpdesk Support Specialist

    1 week ago

    Baltimore, Maryland, United States The Global Excellence Consulting Group Full time

    About the RoleWe are seeking a skilled Helpdesk Support Technician to join our team at The Global Excellence Consulting Group. As a Helpdesk Support Technician, you will be responsible for providing technical assistance and support to our clients.Key ResponsibilitiesCommunicate effectively with clients to understand their technical needs and provide timely...

  • Helpdesk Support Specialist

    3 days ago

    Baltimore, Maryland, United States The Global Excellence Consulting Group Full time

    Job Title: Helpdesk Support TechnicianWe are seeking a skilled Helpdesk Support Technician to join our team at The Global Excellence Consulting Group. As a Helpdesk Support Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving issues related to hardware and software, and ensuring that our clients...

  • Helpdesk Support Specialist

    3 days ago

    Baltimore, Maryland, United States The Global Excellence Consulting Group Full time

    About the RoleWe are seeking a skilled Helpdesk Support Technician to join our team at The Global Excellence Consulting Group. As a Helpdesk Support Technician, you will be responsible for providing technical assistance and support to our clients, ensuring that their computer systems and software are running smoothly and efficiently.Key...

  • Helpdesk Support Specialist

    1 week ago

    Baltimore, Maryland, United States The Global Excellence Consulting Group Full time

    About the RoleWe are seeking a skilled Helpdesk Support Technician to join our team at The Global Excellence Consulting Group. As a Helpdesk Support Technician, you will be responsible for providing technical assistance and support to our clients.Key ResponsibilitiesCommunicate with clients at all levels to resolve technical issuesInstall and configure...

  • IT Support Specialist

    3 weeks ago

    Baltimore, Maryland, United States Baltimore City Community College Full time

    Job SummaryOverview:Baltimore City Community College is committed to integrating technology into its daily operations. The Client Services Group aims to meet the needs of its clients and fulfill the college's mission.This position provides intermediate-level technical assistance and support for audio/visual needs, adhering to current trends and innovations...

  • Mobile Device Helpdesk Engineer/Telecom Support

    2 months ago

    Baltimore, United States Transcend Business Solutions Full time

    Job DescriptionJob DescriptionDescription: Mobile Device Helpdesk Engineer / Telecom Support Location: Baltimore, MDResponsibilities:Government Agency is looking for Mobile Device Helpdesk Engineer / Telecom Support Specialists Responsibilities of all personnel:Responsible for managing all Wireless Accounts including, but not limited to, equipment,...

  • IT Helpdesk Support Specialist

    7 days ago

    Baltimore, Maryland, United States EMCOR Group Full time

    About the RoleWe are seeking a highly motivated and detail-oriented IT Helpdesk Intern to join our team at EMCOR Group. As a key member of our IT department, you will play a crucial role in providing technical support and solutions to our employees.Key ResponsibilitiesConfigure new PCs with operating systems and necessary software applications.Install and...

  • IT Helpdesk Support Specialist

    4 days ago

    Baltimore, Maryland, United States EMCOR Group Full time

    About the RoleWe are seeking a highly motivated and detail-oriented IT Helpdesk Intern to join our team at EMCOR Group. As a key member of our IT department, you will play a crucial role in providing technical support and solutions to our employees.Key ResponsibilitiesConfigure new PCs with operating systems and necessary software applications.Install and...

  • Educational Specialist II

    4 days ago

    Baltimore, Maryland, United States Baltimore City Public School System Full time

    Job Title: Educational Specialist IIBaltimore City Public Schools is seeking a highly qualified Educational Specialist II to join our team. This position will play a critical role in supporting K-8 literacy efforts within the district.Job Summary:The Educational Specialist II will be responsible for supporting the implementation of the Maryland College and...

  • Educational Specialist II

    7 days ago

    Baltimore, Maryland, United States Baltimore City Public School System Full time

    Job Title: Educational Specialist IIJoin the Baltimore City Public School System as an Educational Specialist II, a key role in supporting secondary literacy efforts within the Office of English Language Arts and Literacy.Job SummaryThe Educational Specialist II will work closely with the Office of English Language Arts and Literacy to develop and implement...

Helpdesk Specialist II

4 months ago

Baltimore, United States Baltimore City Community College Full time

Description/Job Summary A Helpdesk Specialist II is responsible for: Exhibit exceptional customer services skills Respond to clients requests for service in a timely manner, research issues and resolve each interaction with customer satisfaction. Escalate incidents to third level support (Systems/Network Administrators) when appropriate and follow-up in a timely manner. Enter solutions for all service tickets into the helpdesk software application for inclusion in the knowledgebase. Install/modify computer workstations' hardware and software, including connecting hardware to the network, installing software, transferring data and testing. Perform routine upgrades on computer workstations, software and associated peripherals. Coordinate hardware and software repairs with vendors, as needed. Assist users with more difficult and time-consuming problems on various types of technology hardware, computer system procedures, computer software, and telecommunications equipment. Help maintain accurate hardware and software inventories. Develop and test PC-based applications. Research virus, Trojan and worm issues and report findings to the supervisor. Research and evaluate solutions for hardware, software, and data security. Provide feedback to management on ways to increase efficiency, reduce cost, and improve services. Review and recommend revisions to IT policy and procedures. Setup and troubleshoot mobile devices such as smartphones, tablets, etc. Required Qualifications Minimum Qualifications: An Associate Degree in information technology-related discipline or a minimum of 8 years of experience working in a helpdesk environment; Excellent communications - oral and written; Five (5) years Network knowledge and experience with IP addressing, domains, work groups, active director, and permissions; Five (5) years advance computer skills; Ten (10) years of experience using software applications, such as Remote Desktop, Windows Operating Systems, Helpdesk Software, Microsoft Office Suite with exceptional skills in Excel and PowerPoint; Computer and Network utilities and tools, Internet, Malware, Anti-Virus, Desktop Imaging Software, etc.; Ten (10) years of computer and network troubleshooting experience. Five (5) years of Sys Prep experience and image creation and deployment Preferred Qualifications Preferred Qualifications: A Bachelor's degree in any information technology-related discipline; 10 years' experience working as in the capacity of Helpdesk Tier II or Tier III; Three (3) ITIL knowledge and experience; Time Management and Data Reporting; Image creation and deployment for desktops Eight (8) years using Sys Prep knowledge and experience to create standardized images; Remote Control Applications; Virtual Desktop setup and configuration; Mobile Management; Hardware encryption; Mac OS knowledge, experience, troubleshooting, and configuration on networks; Active directory, DNS, DHCP, HTTPS, SFTP, and TCPIP; WSUS and patch management experience; Cloud-base application management.